Technical support (End-user & Network)

Saarthi; Thiruvananthapuram; On-site; INR 420,000 - 680,000; Full time

Job summary

Saarthi is seeking an L2 Desktop & Network Support Engineer to deliver advanced technical assistance for end-user devices, network infrastructure, and IT services. You will troubleshoot desktop, laptop, network, and application issues while ensuring minimal business disruption.

Responsibilities include desktop support, Windows OS configuration, AD user management, and Microsoft 365 administration. You will monitor LAN/WAN connectivity, configure network devices, and collaborate with security

Qualifications

• 2-3 years of experience in L2 desktop & network support.
• Experience with Windows OS, AD, and Microsoft 365 administration.
• Strong troubleshooting of desktop, network, and application issues.

Responsibilities

• Provide Level 2 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Install, configure, and maintain Windows OS and enterprise apps.
• Manage user accounts, permissions, and AD access controls.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint); perform upgrades and deployments.
• Monitor LAN/WAN/Wi-Fi/VPN connectivity; troubleshoot network devices.
• Coordinate with ISPs and vendors for network incidents.
• Adhere to security policies; assist in vulnerability remediation and hardening.
• Handle incidents, service requests, and escalations within SLAs.
• Document resolutions and maintain knowledge base.
• Collaborate with infra, security, and app teams for issue resolution.

Skills

Infrastructure Support

Incident Management

Windows

Issue Analysis

Customer Support

Endpoint Security

Microsoft Outlook

Asset Management

Patch Management

Routing

TCP/IP

Job description

Description

Job Details

• Location: Chennai, Trivandrum


• Experience: 2 - 3 Years


• Job Type: Full Time


• Openings: 2

Role Description

Key Responsibilities

• We are seeking a skilled and customer-focused L2 Engineer - Desktop & Network Support to provide advanced technical support for end-user computing devices, network infrastructure, and IT services.


• The ideal candidate will be responsible for troubleshooting complex desktop, laptop, network, and application-related issues while ensuring minimal disruption to business operations.


• Key Responsibilities


• Desktop Support Provide Level 2 support for desktops, laptops, printers, scanners, and other IT peripherals.


• Troubleshoot hardware, software, operating system, and application-related issues.


• Install, configure, and maintain Windows operating systems and enterprise applications.


• Manage user accounts, permissions, and access controls in Active Directory.


• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform system upgrades, patch management, and software deployments. Maintain IT asset inventory and documentation.


• Network Support Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.


• Configure and support network devices such as switches, routers, and wireless access points.


• Diagnose network performance, connectivity, and bandwidth-related issues.


• Coordinate with ISPs and third-party vendors for network-related incidents.


• Ensure adherence to network security policies and standards.


• Incident & Service Management Handle incidents, service requests, and escalations within agreed SLAs.


• Perform root cause analysis for recurring issues and recommend preventive actions.


• Maintain accurate records of incidents, resolutions, and knowledge-base articles.


• Collaborate with infrastructure, security, and application teams for issue resolution.


• Security & Compliance Support endpoint security solutions, antivirus management, and compliance requirements.


• Monitor and ensure adherence to IT security policies and procedures. Assist in vulnerability remediation and system hardening activities.

Skills

Infrastructure Support, Incident Management, Windows, Issue Analysis, Customer Support, Endpoint Security, Microsoft Outlook, Asset Management, Patch Management, Routing, TCP/IP