Desktop Support Engineer L2 / Immediate Joiner

Progressive Techserve; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Progressive Techserve in Mumbai is seeking a Desktop Support technician to deliver end-user IT assistance via phone, ticketing system, email, and chat.

You will coordinate with engineers and users, provide desk-side support for local staff and remote help, and handle Windows, Outlook, AD, DNS, and DHCP issues.

The role requires strong communication and technical knowledge, plus hardware and network support, including printer setup and PC assembly/disassembly.

Qualifications

• Provide IT support including desktop-related technical assistance via phone, ticketing system, emails, and chat.
• Coordinate with engineers and users to resolve issues.
• Provide desk-side support for local users and remote assistance for others.
• Monitor and respond to customer satisfaction surveys.
• Strong knowledge of Windows, Outlook, Active Directory, DNS, DHCP.
• Hardware and network support, including printer setup and PC assembly/disassembly.
• OS and Outlook troubleshooting and configuration.
• Excellent communication and technical skills.

Responsibilities

• Respond to requests via phone, ticket system, email, and chat.
• Coordinate with engineers to diagnose and resolve issues.
• Provide on-site and remote IT support to users.
• Monitor user satisfaction and follow up on feedback.

Skills

Windows Support

Outlook Support

Active Directory

DNS

DHCP

Hardware Support

Network Troubleshooting

OS Troubleshooting

Communication Skills

Job description

Desktop Support Job Description:-

• Provide IT support including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co‑ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) and Network Support
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.