Desktop Support Engineer L1 - Trichy

Inspirisys; Tiruchirappalli; On-site; INR 240,000 - 360,000; Full time

Job summary

Inspirisys is seeking a Desktop Support Engineer - L1 to join their team in Tiruchirappalli. The role requires 1+ year of experience and involves handling end-user computing, hardware support, and incident resolution.

The candidate should have a background in Windows OS, MS Office, Outlook, VPN connectivity, and basic network troubleshooting. Strong communication and customer service skills are essential to meet SLA targets.

Qualifications

• Desktop Support and End-User Computing experience.
• Proficiency in Windows OS, MS Office, Outlook and VPN connectivity.
• Knowledge of Active Directory and printer support.

Responsibilities

• Assist users with desktop hardware and software issues.
• Provide hardware support using ticketing and access tools.
• Troubleshoot Windows OS, MS Office, Outlook, VPN and peripherals.
• Manage user accounts, password resets and printer issues.
• Understand basic network connectivity, email config and remote troubleshooting.
• Communicate effectively to resolve incidents within SLA.

Skills

Desktop Support

Windows OS

MS Office

Outlook

Active Directory

Printer Support

VPN Connectivity

Network Troubleshooting

Remote Troubleshooting

Incident Management

Customer Service

Education

Any Graduate

Tools

Ticketing Tools

Job description

Job Description :-

Position:-

Desktop Support Engineer - L1

Qualification:-

Any Graduate

Experience:-

1+ Years

Notice Period:-

Early Joiners Preffered

Responsibilities:

• Experience in Desktop Support and End-User Computing
• Hands-on experience providing hardware support using ticketing and access tools
• Good knowledge of Windows OS, MS Office, Outlook, VPN connectivity and hardware/software troubleshooting
• Experience in user account management, password resets, Active Directory and printer support
• Basic understanding of network connectivity, email configuration and remote troubleshooting techniques
• Strong communication, customer service and incident management skills with the ability to resolve issues within SLA.