Desktop Support Engineer L1

Qualitykiosk Technologies; Thane, Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Qualitykiosk Technologies is seeking a Desktop Engineer to provide technical support, troubleshoot Windows and Linux systems, and maintain desktop/Laptop IT infrastructure. You will assist with software deployment, licensing, and basic network issues while ensuring end-user productivity.

You will work on hardware assembly and maintenance, perform preventive checks, and coordinate with teams for incident resolution. Strong communication and documentation are required.

Qualifications

• Experience installing and configuring Windows OS and performing OS upgrades.
• Solid understanding of networking concepts and basic Linux administration.
• Experience in hardware troubleshooting and desktop assembly.
• Familiarity with software deployment, licensing, and patch management.

Responsibilities

• Install, configure, and troubleshoot Windows 10/11; patch management and updates.
• Provide hardware/software support and resolve end-user issues; remote and onsite.
• Assist with Linux basics, permissions, and log analysis as needed.
• Manage network connectivity, VPN, and printer/network issues.
• Coordinate asset inventory and hardware replacements; document issues.
• Maintain knowledge base and incident management records.

Skills

Windows 10/11

Windows Server Basics

Linux (Ubuntu/CentOS/Red Hat)

OS Installation & Configuration

Software Deployment

Patch Management

System Troubleshooting

TCP/IP

DNS

DHCP

VPN

LAN/WAN

Wi‑Fi Troubleshooting

Desktop Assembly

Laptop Troubleshooting

Hardware Upgrades

Peripheral Support

Remote Desktop

TeamViewer

Any Desk

ServiceNow / Jira / Remedy

Microsoft Office 365

Education

T.Y.B.COM, Diploma , IT, Electronics, or related field.

Tools

Remote Desktop

TeamViewer

Any Desk

ServiceNow

Jira

Remedy

Microsoft Office 365

Job description

Job Summary

We are seeking a skilled Desktop Engineer responsible for providing technical support, troubleshooting hardware and software issues, maintaining desktop and laptop infrastructure, and ensuring end-user productivity. The ideal candidate should have knowledge of operating systems, software installation, networking fundamentals, Linux basics, hardware troubleshooting, and desktop/laptop assembly.

Key Responsibilities

1. Operating System Administration

• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Perform OS upgrades, patch management, and system updates.
• Troubleshoot boot issues, user profile problems, and performance-related concerns.
• Manage system settings, drivers, and peripheral devices.
• Basic administration and troubleshooting of Linux operating systems (Ubuntu, CentOS, Red Hat).

2. Software Installation & Support

• Install, configure, and upgrade software applications.
• Troubleshoot application-related issues and compatibility problems.
• Support Microsoft Office, Microsoft 365, Adobe Acrobat, web browsers, VPN clients, and business applications.
• Manage software licensing and version compliance.
• Assist users with application setup and usage.

3. Network Support (Basic Knowledge)

• Understand TCP/IP, DNS, DHCP, VPN, LAN, and Wi‑Fi concepts.
• Troubleshoot internet connectivity and network access issues.
• Diagnose printer connectivity and network‑sharing problems.
• Perform basic network testing using tools such as:
  • Ping
  • Tracert
  • Nslookup
  • Ipconfig
  • Netstat
• Coordinate with network teams for complex network- related incidents.

4. Linux Basics

• Basic installation and configuration of Linux operating systems.
• User and permission management.
• File system navigation and administration.
• Service and process monitoring.
• Basic command-line troubleshooting.
• Log analysis and system health checks.

5. Hardware Troubleshooting & Assembly

• Assemble and upgrade desktop systems.
• Install and replace hardware components such as: RAM, HDD/SSD, Motherboard, CPU, Power Supply Unit (PSU), Network Cards
• Diagnose and resolve hardware failures.
• Troubleshoot laptops, desktops, printers, scanners, and peripherals.
• Perform preventive maintenance and hardware health checks.
• Coordinate warranty claims and hardware replacements.

6. Troubleshooting & Incident Management

• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Provide remote and onsite support to end users.
• Handle incidents and service requests within defined SLAs.
• Perform root cause analysis for recurring issues.
• Maintain troubleshooting documentation and knowledge base articles.

7. Asset & Inventory Management

• Track IT assets including desktops, laptops, monitors, and accessories.
• Maintain inventory records and asset lifecycle management.
• Coordinate asset allocation, replacement, and disposal activities.

Required Technical Skills

Operating Systems

• Windows 10/11
• Windows Server Basics
• Linux (Ubuntu/CentOS/Red Hat)

Desktop Support

• OS Installation & Configuration
• Software Deployment
• Patch Management
• System Troubleshooting

Networking

• TCP/IP
• DNS
• DHCP
• VPN
• LAN/WAN
• Wi‑Fi Troubleshooting

Hardware

• Desktop Assembly
• Laptop Troubleshooting
• Hardware Upgrades
• Peripheral Support

Tools

• Remote Desktop
• TeamViewer
• Any Desk
• ServiceNow /Jira /Remedy
• Microsoft Office 365

Desired Soft Skills

• Strong analytical and troubleshooting skills
• Excellent communication and user support abilities
• Ability to prioritize multiple tasks effectively
• Customer-focused approach
• Documentation and reporting skills
• Team player with problem-solving mindset

Qualification

• T.Y.B.COM, Diploma , IT, Electronics, or related field.
• 6 months to 1-5 years of experience in Desktop Support
• Relevant certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation will be an added advantage.