Desktop support engineer L1

Aforeserve; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Aforeserve is hiring for a Full-time IT support role in Hyderabad. You will be responsible for providing Level 1 support for hardware, software, and network issues, troubleshooting using tools like Active Directory and ServiceNow. Strong candidates will have 3-8 years in Desktop Support and knowledge in DNS and DHCP.

Collaboration with team members and technical documentation are key parts of the role. Applicants should be motivated and quick learners, ready to handle complex issues in a team-oriented environment.

Qualifications

• 3-8 years of experience in Desktop Support or a related field.
• Strong knowledge of Active Directory, DNS, and DHCP.
• Proficiency in Outlook configuration and troubleshooting.

Responsibilities

• Provide Level 1 end-user support for desktop hardware, software, and network issues.
• Troubleshoot and resolve technical problems using various tools.
• Document all incidents and resolutions in a timely manner.

Skills

End-user support

Active Directory

DNS

DHCP

Outlook configuration

Job description

Job Description

Roles and Responsibilities

• Provide Level 1 end-user support for desktop hardware, software, and network issues.
• Troubleshoot and resolve technical problems using tools such as Active Directory, DNS, DHCP, Outlook configuration, ServiceNow ticketing system.
• Collaborate with other teams to escalate complex issues that require further assistance.
• Document all incidents and resolutions in a timely manner.

Job Requirements

• 3-8 years of experience in Desktop Support or related field.
• Strong knowledge of Active Directory, DNS, DHCP, End User Support principles.
• Proficiency in Outlook configuration and troubleshooting.

Job Classification

Industry: IT Services & Consulting Functional Area / Department: IT & Information Security Role Category: IT & Information Security - Other Role: IT & Information Security - Other Employement Type: Full time

Contact Details

Company: Aforeserve Location(s): Hyderabad Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.