Desktop Support Engineer - IT Help Desk

Nimble-Solutions; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Nimble-Solutions is seeking an IT Support specialist in Hyderabad to provide Tier 1-2 assistance for hardware, software, and connectivity issues. The role covers desktop management on Windows and macOS, Active Directory, and Microsoft 365 services, with emphasis on HIPAA-compliant handling of healthcare data.

You will engage via ticketing, chat, phone, and remote sessions, escalate complex problems, and contribute to a knowledge base and SOPs to improve service quality.

Qualifications

• 2+ years of IT help desk or desktop support experience.
• Strong troubleshooting across Windows 10/11 and macOS.
• Experience with Active Directory user and group management.
• Proficiency in Microsoft 365 administration and support.
• HIPAA compliance awareness for handling sensitive healthcare data.

Responsibilities

• Provide Tier 1-2 IT support via ticketing system, chat, phone, and remote sessions.
• Manage Windows and macOS desktops including imaging, configuration, patching, and lifecycle.
• Administer Active Directory accounts, groups, and permissions for onboarding, offboarding, and access changes.
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues.
• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues.
• Maintain asset inventory and track hardware assignments, warranties, and replacements.
• Escalate complex issues to senior engineers with documentation of troubleshooting steps taken.
• Create and maintain knowledge base articles and standard operating procedures for common issues.
• Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data.

Skills

Windows 10/11

macOS

Active Directory

Microsoft 365

IT help desk

Network troubleshooting

Tools

Microsoft 365 Admin Center

Remote support tools

Job description

Description

• Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions

• Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management

• Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes

• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues

• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues

• Maintain asset inventory and track hardware assignments, warranties, and replacements

• Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken

• Create and maintain knowledge base articles and standard operating procedures for common issues

• Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements

• 2+ years of IT help desk or desktop support experience

• Strong troubleshooting skills across Windows 10/11 and macOS environments

• Experience with Active Directory user and group management

• Proficiency with Microsoft 365 administration and support