IT Support Engineer

Chaosology; Thiruvananthapuram; On-site; INR 240,000 - 420,000; Full time

Job summary

Chaosology in Thiruvananthapuram, Kerala is seeking an IT Support Engineer with 1–2 years of experience. You will handle desktop support for Windows and macOS, manage user access across Google Workspace, Slack and Okta, and resolve hardware and software issues.

Responsibilities include ticketing, SLA adherence, and assisting with onboarding. The role requires good communication and customer service skills to support a growing IT team.

Qualifications

• 1–2 years of IT support or helpdesk experience.
• Hands-on with Google Workspace, Slack and Okta.
• Familiarity with Windows troubleshooting and security patching.
• Knowledge of macOS workflows and Jamf is a plus.
• Experience with IT ticketing systems and SLAs.

Responsibilities

• Provide daily IT helpdesk and desktop support for Windows and macOS.
• Create/deactivate user accounts and manage access in cloud apps.
• Troubleshoot hardware, software, and network issues.
• Apply Windows security patches and macOS device management.
• Log and resolve IT tickets using Jira Service Management.

Skills

IT support

Helpdesk

Customer service

Problem solving

Communication

Tools

Google Workspace

Slack

Okta

Jamf

Jira Service Management

Job description

Job Description:

Job Summary:We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.

• Provide daily IT helpdesk and desktop support for both Windows and macOS users.
• Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta.
• Troubleshoot system errors, network connectivity, hardware issues, and software applications.
• Apply regular Windows OS security patches and assist with macOS device management (Jamf).
• Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.

Requirements

• 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations.
• Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta.
• Hands-on knowledge of Windows OS troubleshooting and security patching.
• Familiarity with macOS and basic device management workflows (Jamf).
• Understanding of user access controls, password resets, and account provisioning.
• Experience handling IT ticketing systems and maintaining SLAs.
• Good communication, problem-solving, and customer-service skills.