Desktop Support Engineer / Immediate Joiner

Progressive Techserve; Bhuj; On-site; INR 223,000 - 446,000; Full time

Job summary

Progressive Techserve seeks an IT Desktop Support specialist to provide single-point-of-contact assistance to users. You will handle desk-side and remote support, coordinate with engineers, and monitor customer satisfaction surveys.

Proficiency in Windows, Outlook, Active Directory, DNS, and DHCP is required, with hardware support experience including printers and basic assembly/disassembly. Strong communication and technical skills are essential.

Qualifications

• Provide IT support (SPOC) via phone, tickets, emails, and chat.
• Coordinate with engineers and users to resolve issues.
• Provide desk-side and remote assistance for local and remote users.
• Monitor and respond to customer satisfaction surveys.
• Strong knowledge of Windows, Outlook, AD, DNS, and DHCP.
• Knowledge of hardware support (printers, assembly/disassembly).
• OS and Outlook troubleshooting and configuration.
• Good communication and technical skills.

Responsibilities

• Provide IT support (SPOC) via phone, ticket system, emails and chat.
• Coordinate with engineers and users to resolve issues.
• Provide desk-side and remote assistance for local and remote users.
• Monitor and respond to customer satisfaction survey responses.
• Troubleshoot Windows, Outlook, AD, DNS, and DHCP environments.
• Handle hardware support including printers and hardware assembly/disassembly.
• Troubleshoot OS and Outlook configurations and issues.

Skills

Windows Support

Outlook Support

Active Directory

DNS

DHCP

OS Troubleshooting

Outlook Troubleshooting

Communication

Technical Knowledge

Desk Side Support

Job description

Desktop Support Job Description:-

• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.