Desktop Support Engineer II Saket II New Delhi

Progressive Techserve; New Delhi; On-site; INR 180,000 - 320,000; Full time

Job summary

Progressive Techserve in Delhi is seeking a Desktop Support professional to provide IT assistance through phone, ticket system, email and chat. You will coordinate with engineers and users, and deliver desk-side support for local users as well as remote help.

The role requires strong Windows support, Outlook expertise, Active Directory, DNS/DHCP, and hardware troubleshooting including printers and system assembly. Good communication is essential.

Qualifications

• Experience providing Windows-based IT support and Outlook assistance.
• Knowledge of Active Directory, DNS and DHCP in enterprise environments.
• Hardware diagnostics including printers and PC assembly/disassembly.
• Good communication skills and the ability to coordinate with engineers and users.

Responsibilities

• Provide IT support as the single point of contact via phone, ticket system, email and chat.
• Coordinate with engineers and users to resolve desktop issues.
• Deliver desk-side support for local users and remote assistance for others.
• Monitor and respond to customer satisfaction survey feedback.
• Troubleshoot OS, Outlook and configuration; ensure smooth operation of IT services.
• Maintain hardware including printers and system assembly/disassembly.
• Utilize incident/ticketing tools to track issues and resolutions.
• Communicate clearly and effectively with users and team members.

Skills

Windows support

Outlook support

Active Directory

DNS

DHCP

Hardware support

OS troubleshooting

Communication

Technical knowledge

Tools

Ticket system

Instant chat tool

Job description

DesktopSupportJobDescription:-

• Provide ITsupport(Single Point of Contact) includingdesktoprelated technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk sidesupportfor local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in WindowsSupport, OutlookSupport, Active Directory, DNS, DHCP.
• Should have good knowledge into HardwareSupport(Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.