Desktop Support Engineer

Coforge; Pune District; On-site; INR 350,000 - 480,000; Full time

Job summary

Coforge in Pune's Ranjangaon location is seeking a Desktop Support Engineer to sustain IT operations in a fast-paced manufacturing environment. The role requires 2+ years of experience in desktop support and hands-on troubleshoot of hardware, software, and network issues.

You will provide on-site support for desktops, laptops, printers, scanners, and related IT equipment, manage incidents in ServiceNow or similar tools, and ensure ticket SLAs are met while coordinating with L2/L3 teams and

Qualifications

• 2+ years of desktop support experience.
• Experience with ticketing tools and ITSM processes.
• Hands-on with printers, scanners, and network basics.

Responsibilities

• Provide on-site support for Desktops, laptops, printers.
• Troubleshoot hardware, software, and network issues.
• Manage incidents and requests in ITSM systems.
• Maintain documentation of incidents and solutions.
• Coordinate with L2/L3 teams and vendors.
• Ensure high availability of production IT infrastructure.

Skills

Desktop support

Ticketing tools

L2 support

Job description

Title: Desktop Support Engineer

Experience: 2+ years

Location: Ranjangaon, pune

Skills Required: Desktop support, Ticketing tools, L2 support

Notice Period: Immediate joiner or up to 1 month.

We at Coforge are seeking a \"Desktop Support Engineer\" to support IT operations in a fast-paced manufacturing environment.

Roles & Responsibilities

• Provide on-site support for Desktops and laptop Barcode and MRP printers.


• Handheld, fixed, and RF scanners.


• Ensure smooth functioning of production line IT infrastructure with minimal downtime


• Troubleshoot hardware, software, and network-related issues.


• Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.


• Monitor and manage tickets within defined SLAs and escalates when required.


• Perform installation, configuration, and maintenance of IT equipment


• Coordinate with L2/L3 teams and vendors for issue resolution


• Maintain proper documentation of incidents and solutions


• Support a high-availability environment with a quick turnaround time