It Support Engineer ( Contract Position : Aurangabad)

STL Digital; Chhatrapati Sambhajinagar District; On-site; INR 350,000 - 550,000; Full time

Job summary

STL Digital is seeking an IT Support Engineer L1/L2 in Aurangabad (MH) for immediate deployment. Role entails hands-on support for desktops, laptops, printers, and business apps, with responsibilities spanning OS administration, server management, and network troubleshooting.

The candidate will handle tickets, perform backups, patching, and coordinate with vendors while ensuring SLAs are met. Rotational shifts and WFO mode apply, with strong emphasis on security and documentation.

Qualifications

• Experience in providing Level 1 & 2 IT support for desktops, laptops, printers, and business apps.
• Experience with Windows/Linux/macOS, and Windows Server environments (2016/2019/2022/2025).
• Knowledge of network troubleshooting (LAN/WAN/DNS/DHCP/TCP/IP) and endpoint security.
• Ability to manage backups, software deployment, ticketing, and asset management.

Responsibilities

• Provide Level 1 & Level-2 support for desktops, printers, video conferencing, and apps.
• Own daily L1 tickets and assist with advanced L2 infrastructure tasks.
• Install, configure, and maintain Windows, Linux, and macOS; manage Windows Server workloads.
• Monitor and maintain server/network health; perform patches and upgrades.
• Support Microsoft 365, Google Workspace, and email systems.
• Troubleshoot network services and VPNs; ensure security controls are in place.
• Collaborate with OT/plant IT infrastructure and lab networks.
• Create and maintain technical documentation and SOPs.
• Escalate to L3 or OEM with proper troubleshooting details.
• Participate in DR and business continuity exercises.

Skills

Troubleshooting

Communication

Teamwork

Documentation

Education

B.E./B.Tech / BCA / MCA / B.Sc. IT or equivalent

Microsoft Certified

CCNA

Tools

ServiceNow

Jira

ManageEngine

Symphony

Job description

IT Support Engineer L1/L2

Experience: 2+ Yrs.

Notice Period: Immediate to 30 Days

Location: Chatrapati sambhajinagar (MH) / Aurangabad

Work Mode: WFO ( Rotational Shift)

Job Summary

The IT Support Engineer L1/L2 will be responsible for providing advanced technical support for end-user computing, servers, networks, virtualization, backup operations, and security systems. The role requires independent troubleshooting and resolution of infrastructure incidents while ensuring compliance with organizational SLAs, security standards, and operational procedures.

Key Responsibilities

• Provide Level 1 & Level-2 technical support for desktops, laptops, printers, video conferencing systems, and business applications.
• Demonstrate a hands-on, 'no task too small' approach, taking direct ownership of daily L1 ticket queues (password resets, printer setups, basic hardware troubleshooting) alongside advanced L2 infrastructure management.
• Install, configure, and maintain Windows, Linux, and macOS operating systems.
• Manage and troubleshoot Windows Server environments (2016/2019/2022/2025).
• Monitor server and network infrastructure and perform preventive maintenance activities.
• Perform server patching, upgrades, and shutdown, startup, and health checks.
• Support Microsoft Outlook, Microsoft 365, and Google Workspace environments.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP-related issues.
• Administer antivirus solutions and endpoint security controls.
• Monitor, execute, and validate backup jobs and perform restoration activities when required.
• Support QC, R&D, and plant-floor IT infrastructure, including laboratory systems and network connectivity.
• Install and maintain approved software applications and licensed tools.
• Perform IT asset management, inventory tracking, and warranty coordination.
• Coordinate with OEMs, vendors, and third-party support teams for issue resolution.
• Create and maintain technical documentation, SOPs, and infrastructure records.
• Ensure incidents and service requests are resolved within agreed SLAs & handson experience on ticketing tools.
• Escalate critical issues to L3 teams or OEM support with proper troubleshooting details and ownership.
• Participate in disaster recovery activities and business continuity exercises.
• Support cybersecurity initiatives, vulnerability remediation, and compliance requirements.

Technical Skills Required

• Windows Desktop Administration
• Windows Server 2016/2019/2022/2025 Administration
• Google Workspace Support.
• LAN, WAN, Wi-Fi, DNS, DHCP, TCP/IP Troubleshooting
• Backup Solutions management (Backup Exec, Veeam or equivalent)
• Endpoint Security and Antivirus Administration & Patch Management.
• IT Asset Management
• Service Desk and Ticketing Tools (Symphony, Service Now, Manage Engine, Jira, etc.)
• Basic Firewall and VPN Troubleshooting
• Experience supporting plant-floor hardware such as Barcode Scanners, Label Printers (Zebra/Honeywell), Weighing Scale interfaces, and Industrial PCs
• Basic understanding of separating Plant Networks (OT) from Corporate Networks (IT) via VLANs/Firewalls for security

Soft Skills

• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong documentation and reporting skills

Educational Qualification

• B.E./B.Tech / BCA / MCA / B.Sc. IT or equivalent
• Preferred Certifications:
  - Microsoft Certified
  - CCNA

Preference:-

1. Residence or Work location Aurangabad
2. Ability to work in Shifts
3. Good hands on experience on reporting, MIS, Dashboard.
4. Ability to solve the technical issues quickly.
5. Good experience in handling the Production plant operations & senior management.