Desktop Support Engineer

Progressive Techserve; Mumbai City; On-site; INR 300,000 - 540,000; Full time

Job summary

Progressive Techserve in Mumbai is seeking a Desktop Support Engineer to support Windows 10/11 clients, network printers, and peripheral devices for our Fort, Churchgate Mumbai client. The role involves 6 days per week in office, handling tickets, backups, and remote assistance.

You will work on VPN issues, MS Office/O365, and hardware/software installations, ensuring timely resolutions and adherence to SLAs.

Qualifications

• Install and maintain Windows-based systems and peripherals.
• Configure and administer network printers and scanners.
• Support MS Office and O365 applications for end-users.
• Troubleshoot LAN/WAN connectivity and VPN issues.
• Provide remote assistance and desktop remote control support.

Responsibilities

• Install and administer network printers.
• Manage backups and data restoration.
• Support MS Office/O365 applications.
• Troubleshoot LAN/WAN connectivity.
• Handle VPN issues and PC/Laptop troubles.
• Remote Desktop and Remote Assistance.
• Resolve tickets within SLA.
• Configure hardware and software installations.

Skills

Desktop support

Network printer setup

Backups and recoveries

MS Office / O365

LAN/WAN

VPN troubleshooting

Remote Desktop / Remote Assistance

MS Outlook

Job description

Role & responsibilities

Role Name: - Desktop Support Engineer

Client - Fort, Churchgate Mumbai. Maharashtra 400 001

Type of Job: - WFO

No of days working in a week: - 6 days

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on Remote Desktopand Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, Remote DesktopConnection , Bit Locker , Mapping of n/w drive