Desktop Support Engineer

ThoughtSol Infotech Ltd.; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

ThoughtSol Infotech Ltd. in Mumbai is seeking a Desktop Support Engineer to provide L1/L2 technical support and ensure smooth IT operations across the organization.

You will handle desktops, laptops, printers, AD, O365, and basic networking, troubleshoot issues, and maintain IT asset inventory while delivering VIP support to executives.

This role emphasizes strong communication, teamwork, and the ability to resolve incidents within SLA as part of a dynamic IT team.

Qualifications

• 1–4 years of experience in Desktop/IT Support.
• Solid knowledge of Windows OS and Active Directory.
• Experience with O365 and basic networking.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide technical support for desktops, laptops, printers, and IT peripherals.
• Install, configure, and troubleshoot Windows/Linux systems and applications.
• Manage Active Directory, O365, user accounts, and access rights.
• Troubleshoot hardware, software, LAN, Wi-Fi, and VPN issues.
• Manage helpdesk tickets and resolve issues within SLA.
• Support employee onboarding/offboarding and system setup.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to L2/L3 teams.
• Provide VIP support to CEO and Directors.

Skills

Windows OS

Active Directory

O365

Hardware basics

Networking basics

Troubleshooting

Communication skills

Job description

We are looking for a Desktop Support Engineer to provide L1/L2 technical support and

ensure smooth IT operations across the organization.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and IT peripherals.
• Install, configure, and troubleshoot Windows/Linux systems and applications.
• Manage Active Directory, O365, user accounts, and access rights.
• Troubleshoot hardware, software, LAN, Wi-Fi, and VPN issues.
• Manage helpdesk tickets and resolve issues within SLA.
• Support employee onboarding/offboarding and system setup.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to L2/L3 teams.
• Provide VIP support to CEO and Directors.

Required Skills

• 1–4 years of experience in Desktop/IT Support.
• Good knowledge of Windows, Active Directory, O365, hardware, and basic networking.
• Strong troubleshooting and communication skills.