Desktop Engineer

Sharp Brains; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to provide onsite end-user support, office infrastructure management, asset tracking, and project-based assistance. The role involves troubleshooting across desktops, laptops, printers, and mobile devices, plus coordinating with remote technical teams and vendors.

Key duties include maintaining network connectivity, equipment deployment, inventory audits, and supporting office moves or events as needed.

Qualifications

• Experience providing onsite IT support to end users.
• Knowledge of basic networking (LAN/Wi‑Fi) and office IT infrastructure.
• Ability to coordinate with vendors and remote teams.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Support office IT services including network connectivity, printers, voice, AV, and workplace technologies.
• Manage IT assets: receive, label, image, deploy, track, and maintain equipment; conduct audits.
• Assist with office moves, hardware refreshes, and infrastructure projects; coordinate with third‑party vendors.

Skills

Windows

macOS

Linux

Mobile devices

Printers

Networking basics

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and
• workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).