Desktop Support Engineer

Sharp Brains; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Sharp Brains in Mumbai, India is seeking an IT Support Specialist to provide onsite end-user support, office infrastructure, and asset management across the site. You will troubleshoot hardware, software, and connectivity issues while coordinating with remote technical teams.

Responsibilities include managing IT assets, coordinating with vendors, and supporting office moves and deployments of devices, with emphasis on proactive lifecycle management and user satisfaction.

Qualifications

• Proficient in Windows, macOS, and Linux with hands-on troubleshooting.
• Experience supporting office IT infrastructure and peripherals (printers, network devices).
• Basic networking knowledge (LAN, Wi‑Fi, switches, routers) and asset management.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and user issues; coordinate escalations as needed.
• Install and maintain office networking, switches, routers, access points, and AV equipment.
• Coordinate with vendors and third-party IT service providers for maintenance.
• Assist with office moves, device redeployment, and asset tracking.

Skills

Windows

macOS

Linux

Printers & devices

Networking basics

Troubleshooting

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and
• workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).