Desktop Support Engineer

3i Infotech; Hyderabad, Pune District, Ahmedabad District; On-site; INR 180,000 - 250,000; Full time

Job summary

3i Infotech is seeking a hands-on Desktop L1 Engineer to support warehouse IT operations, focusing on end-user computing, device management, and basic network support to ensure seamless business operations.

The role covers IMAC activities, asset tagging, incident logging, and coordinating with vendors to maintain high availability of warehouse IT infrastructure. A rotational shift pattern including nights and weekends is required.

Qualifications

• Hands-on desktop support in warehouse/logistics environment.
• Experience with end-user devices and IT asset management.
• Willing to work rotational shifts including nights and weekends.

Responsibilities

• Install, configure, and support desktops, laptops, thin clients, and docking stations.
• Support barcode scanners, printers, and other warehouse IT devices.
• Troubleshoot LAN, Wi‑Fi, switches, access points, and cabling.
• Perform passive cabling tasks and patch panel management.
• Replace hardware components and update device drivers.
• Log incidents in ITSM and meet SLA commitments.

Skills

End-user computing

Warehouse IT devices

Basic network support

IT asset management

Windows OS installation

Microsoft 365

Tools

ITSM tools

Job description

Role & responsibilities

Position: Desktop L1 Engineer
Shift:
Candidates must be willing to work in rotational shifts supporting 247 warehouse operations, including weekends and night shifts as per business requirements.
Job Description
Role Summary
We are looking for hands-on Desktop L1 Engineers to support warehouse IT operations. The role demands strong technical expertise in end-user computing, warehouse IT devices, basic network support, and IT asset management to ensure seamless business operations.
Key Responsibilities

• Install, configure, troubleshoot, and provide break-fix support for desktops, laptops, thin clients, and docking stations.
• Support and troubleshoot barcode scanners, handheld terminals (HHT), thermal printers, label printers, laser printers, weighing scale interfaces, and other warehouse IT devices.
• Perform L1 troubleshooting for LAN, Wi‑Fi, network switches, access points, structured cabling, patch panels, and ISP last-mile connectivity.
• Execute passive network activities including LAN patching, port patching, patch panel management, rack housekeeping, cable dressing, and structured cabling verification.
• Perform LAN cable testing, network point validation, and wireless (Wi‑Fi) signal strength and coverage testing to ensure network readiness and stability.
• Diagnose and replace hardware components such as RAM, SSD/HDD, SMPS, keyboards, mouse, monitors, adapters, power supplies, and other IT peripherals.
• Install and configure Windows operating systems, device drivers, Microsoft 365, antivirus, and enterprise applications.
• Execute IMAC (Install, Move, Add, and Change) activities for end-user devices and warehouse IT infrastructure.
• Manage IT assets including asset tagging, inventory management, stock reconciliation, inward and outward movement, lifecycle management, and periodic audits.
• Log, track, and resolve incidents through ITSM tools while meeting defined SLA commitments.
• Coordinate with OEMs, vendors, and ISPs for hardware replacement, network incidents, and service restoration.
• Maintain maximum availability of warehouse IT infrastructure with minimum operational downtime.

Preferred Profile

• 25 years of hands‑on experience in desktop support within warehouse, logistics, quick commerce, e‑commerce, or manufacturing environments.
• Practical experience in supporting warehouse IT infrastructure and managing large‑scale IT assets.
• Early joiners will be preferred.