Desktop support Engineer

Gravia Technologies; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Gravia Technologies in India offers an End User Support role handling hardware and software installation, troubleshooting Windows 10/11, Office 365, VPN and antivirus configurations. You will work with ticketing tools, support VC rooms, and follow ITIL processes. The job includes remote and on-site support with a 6-day work week.

The ideal candidate has at least 2 years post-qualification experience, strong communication skills, and is ready to join immediately.

Qualifications

• Qualification - Any Graduate (Mandatory).
• Experience - Min 2 Yrs Exp post qualification (Mandatory).
• Notice Period: Immediate Joiner.

Responsibilities

• Install and troubleshoot laptops, desktops.
• Configure Windows 10/11 OS and troubleshoot.
• Set up Office 365 and troubleshoot.
• Configure VPN and antivirus.
• Use ticketing tools; support VC rooms.
• Provide remote and on-site IT support.
• Follow ITIL Incident/Service Request processes.
• Understand SLA requirements.

Skills

Hardware Installation

Software Diagnostics

Windows Troubleshooting

Office 365

VPN and AV

Ticketing Tools

VC Room Support

ITIL Processes

SLA Knowledge

Communication Skills

Remote & On-site Support

6 Days Working

Education

Any Graduate

Job description

Qualifications and Experience

• Qualification - Any Graduate.(Mandatory)
• Experience - Min 2 Yrs Exp post qualification(Mandatory)
• Notice Period : Immediate Joiner

Job Description / Skillset Requirements for End User Support

• Hardware and Software Installation, Diagnostics, Trouble Shooting of Laptops/
• Desktops.
• Experience of Windows 10 / Windows 11 OS Installation and Troubleshooting.
• Office 365 configuration and troubleshooting
• VPN / Anti Virus Etc.,
• Any ticketing tool usage experience, Video Conference(VC) Room Support and
• Troubleshooting.
• Should be having good exposure on ITIL processes .(Incident/Service Request)
• SLA awareness and his Types.
• Very Good Verbal and Written Communication Skills.
• Candidates should be comfortable for 6 Days working
• No Transport and Food will be provided by the Company
• Remote support as well as Physical Support.