Desktop Support Engineer

Sysnet; Dadri, Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Sysnet is seeking a Desktop Support Engineer to troubleshoot hardware and software issues, manage incidents via ticketing tools, and ensure smooth IT service delivery. The role requires solid knowledge of Windows OS, MS Office 365, and network connectivity.

Candidate should have UG degrees (B.Sc/B.Tech/B.E./Diploma) and strong communication skills to support end-users effectively. Sysnet is a leading system and hardware solutions provider in India, offering warranty, AMC, and facility management

Qualifications

• Troubleshoot hardware and software issues on desktop systems.
• Use ticketing tools to document and manage incidents.
• Coordinate with IT teams for incident resolution.

Responsibilities

• Provide desktop support and troubleshooting for hardware and software issues.
• Handle incident management and user requests via ticketing systems.
• Maintain user guidance and effective communication for issue resolution.

Skills

Troubleshooting hardware

Troubleshooting software

Ticketing tools

Windows OS

MS Office 365

Active Directory

Network connectivity

Incident management

Communication skills

Problem solving

Education

B.Sc

B.Tech / B.E.

Diploma

Job description

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Desktop Support Engineer with experience in troubleshooting hardware/software issues, ticketing tools, Windows OS, MS Office 365, Active Directory, network connectivity, incident management. Strong communication and problem-solving skills required.

UG: B.Sc in Any Specialization, B.Tech / B.E. in Any Specialization, Diploma in Any Specialization

Sysnet an ISO 9001: 2000 certified company is one of the leading system and hardware solution provider company of India providing System Integration and service products like warranty Support, AMC, Facility Management Services.

Desktop Support Engineer in Sysnet Global Technologies typically earns between