Walk-in | Helpdesk Support Engineer

Fourth Dimension Technologies; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Fourth Dimension Technologies in Chennai, India seeks an experienced Helpdesk Engineer with 13 years of IT Support background to deliver end-user IT support, troubleshoot hardware and software issues, and ensure timely incident resolution. Responsibilities include Level 1/2 support via phone/email/ticketing, troubleshooting Windows OS, Office 365, and basic networking, plus Active Directory management.

You will create, update, and close tickets, document resolutions, and adhere to SLAs while

Qualifications

• 13 years of experience in IT Helpdesk / Service Desk / Desktop Support.
• Good knowledge of Windows OS and Microsoft Office 365.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP, VPN, and networking.
• Knowledge of Active Directory and user account management.
• Good troubleshooting and problem-solving skills.
• Experience with any ticketing tool such as ServiceNow, Jira, ManageEngine, etc.
• Good communication and customer-handling skills.

Responsibilities

• Provide Level 1/Level 2 technical support to users via phone, email, and ticketing systems.
• Troubleshoot Windows OS, desktop, laptop, printer, and basic network issues.
• Install, configure, and troubleshoot software and hardware.
• Create, update, and close tickets in the IT Service Desk / Ticketing Tool.
• Handle user account, password, and access-related issues.
• Escalate complex technical issues to the appropriate support teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Follow SLA and ensure timely resolution of user issues.
• Provide remote and onsite support when required.

Skills

Helpdesk

Windows OS

Office 365

Networking basics

Active Directory

Ticketing tools

Tools

ServiceNow

Jira

ManageEngine

Job description

Job Summary

We are looking for a Helpdesk Engineer with 13 years of experience to provide technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT-related incidents and requests.

Role & responsibilities

• Provide Level 1/Level 2 technical support to users via phone, email, and ticketing systems.
• Troubleshoot Windows OS, desktop, laptop, printer, and basic network issues.
• Install, configure, and troubleshoot software and hardware.
• Create, update, and close tickets in the IT Service Desk / Ticketing Tool.
• Handle user account, password, and access-related issues.
• Escalate complex technical issues to the appropriate support teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Follow SLA and ensure timely resolution of user issues.
• Provide remote and onsite support when required.

Required Skills

• 13 years of experience in IT Helpdesk / Service Desk / Desktop Support.
• Good knowledge of Windows OS and Microsoft Office 365.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP, VPN, and networking.
• Knowledge of Active Directory and user account management.
• Good troubleshooting and problem-solving skills.
• Experience with any ticketing tool such as ServiceNow, Jira, ManageEngine, etc.
• Good communication and customer-handling skills.

Preferred candidate profile

• 13 years of experience in Helpdesk / IT Support / Desktop Support.
• Good knowledge of Windows OS, MS Office, hardware, and basic networking.
• Basic knowledge of Active Directory, user account management, and troubleshooting.
• Good communication and interpersonal skills.
• Ability to diagnose and resolve technical issues efficiently.
• Experience with any ticketing tool is an added advantage.