Desktop Support Engineer

Trintech Solutions Private Limited (India); Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Trintech Solutions Private Limited (India) is seeking a capable Desktop Support specialist to help maintain and support public and private cloud environments and a distributed IT service desk across a global workforce.

You will manage asset inventory, assist users with hardware/software, take ownership of queue queries, and collaborate with vendor support to resolve issues. Regular training and process standardisation will drive automation and ensure projects stay on time, scope, and budget.

Qualifications

• 2+ years of desktop support experience.
• Knowledge of unified endpoint management tools such as Kaseya or similar.
• Excellent written, verbal and interpersonal communication skills.
• Familiarity with ITSM tools, e.g., ServiceNow.
• Ability to adhere to security and infrastructure standards.
• Ability to prioritise tasks and manage interruptions.

Responsibilities

• Support public and private cloud environments and a distributed IT service desk for a global employee base.
• Manage asset inventory and restock spare parts; document repairs.
• Familiarise internal users with basic software, hardware and peripherals.
• Take ownership of queries and issues in the support queue.
• Develop technical knowledge of systems within the company profile.
• Collaborate with vendor support to resolve desktop environment issues.
• Complete regular training to keep up with IT policies and security.
• Document and standardise processes to drive automation and keep projects on time and on budget.

Skills

Desktop Support

Endpoint Management

ServiceNow

ITSM

Security Standards

Communication Skills

Tools

Kaseya

ServiceNow

Job description

Primary Responsibilities

• Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
• Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to ensure proper spare parts levels.
• Familiarize internal users with basic software, hardware, and peripheral device operation.
• Take ownership and responsibility of queries, issues and problems assigned to the queue.
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Complete regular training and process refreshes to ensure compliance with company IT policies and processes to maintain security and consistent services.
• Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.

Required Knowledge, Skills, and Abilities

• 2+ years Desktop Support Experience
• Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration.
• Excellent written, verbal, & interpersonal skills.
• Knowledge of ITSM tools, e.g., ServiceNow.
• Ability to adhere to technical standards that augment security and infrastructure architecture.
• Ability to prioritize tasks, manage interruptions, and communicate effectively.
• Excellent written, oral, and interpersonal communication skills.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.