Desktop Support Engineer

Trintech; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Trintech in Bengaluru, Karnataka, is seeking a Desktop Support Engineer to support public and private cloud environments, manage asset inventory, and build knowledge of the company’s IT landscape. You will collaborate with vendors and document processes to drive automation.

The ideal candidate has 2+ years in desktop support, strong written and verbal communication, and experience with ITSM tools such as ServiceNow, with a focus on security and scalable infrastructure.

Qualifications

• 2+ years of desktop support experience.
• Experience with unified endpoint management (Kaseya) and ITSM tools (ServiceNow).
• Strong written, verbal, and interpersonal communication.
• Ability to adhere to security standards and infrastructure guidelines.

Responsibilities

• Own queries and issues assigned to the queue and prioritize tasks.
• Support public and private cloud environments and manage asset inventory.
• Document processes to drive automation and collaborate with vendors.

Skills

2+ years desktop support experience

Unified endpoint management

ServiceNow / ITSM knowledge

Excellent written & verbal comms

Security standards adherence

Tools

Kaseya

ServiceNow

Job description

Role Overview

The Desktop Support Engineer will support public and private cloud environments, manage asset inventory, and develop technical knowledge of each system within the company profile. They will work with vendor support contacts to resolve technical issues and document processes to drive automation.

What You Will Do

The successful candidate will take ownership of queries, issues, and problems assigned to the queue, and prioritize tasks to manage interruptions and communicate effectively.

Why It Might Be a Fit

This role requires excellent written, verbal, and interpersonal skills, as well as the ability to adhere to technical standards that augment security and infrastructure architecture.

Requirements

• 2+ Years Desktop Support Experience
• Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
• Excellent written, verbal, & interpersonal skills
• Knowledge of ITSM tools, e.g., Service Now
• Able to adhere to technical standards that augment security and infrastructure architecture
• Ability to prioritize tasks, manage interruptions, and communicate effectively

Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability