Desktop Support Engineer

Rudr Consultancy Services; Ahmedabad District; Presencial; INR 250.000 - 350.000; Jornada completa

Descripción de la vacante

Rudr Consultancy Services in Ahmedabad district seeks a Desktop Support Engineer to provide technical assistance to clients, install, upgrade and troubleshoot hardware and software systems, and be familiar with remote troubleshooting techniques.

The role involves handling customer tickets, guiding users through installation and peripheral setup, and diagnosing issues with targeted questions and remote support.

Formación

• Handle hardware, software, and networking tickets.
• Guide users through installation and peripheral setup.
• Ask targeted questions to diagnose problems.

Responsabilidades

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Diagnose problems by asking targeted questions and troubleshooting steps.

Conocimientos

Ticketing system

Remote troubleshooting

Hardware troubleshooting

Software installation

Descripción del empleo

We are looking for a Desktop Support Engineer to provide technical assistance to clients. he will help install, upgrade and troubleshoot hardware and software systems. he should also be familiar with remote troubleshooting techniques.

Required Candidate profile

Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems