Desktop Engineer L1

TGBPL TP India - DBU; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

TGBPL TP India - DBU is looking for a qualified individual to provide day-to-day technical support for hardware and software systems in Mumbai. The role involves diagnosing issues, troubleshooting, and offering timely resolutions to employee queries while assisting in hardware and software evaluations.

The ideal candidate should possess a degree related to IT support and 1–2 years of relevant experience. Strong analytical skills and a proven ability to improve processes are essential for this position.

Qualifications

• Approximately 1–2 years of practical professional experience in a related area.
• Proficiency in executing established IT support standards.
• Demonstrated continuous improvement of day‑to‑day activities and processes.

Responsibilities

• Deliver day‑to‑day technical support for hardware and software systems.
• Troubleshoot and diagnose user‑reported problems through discussions.
• Provide effective and timely resolution of users’ problems, queries, or complaints.

Skills

IT support

Troubleshooting

Analytical skills

Education

Professional or university degree

Job description

Job Description

Provide day-to-day technical support to employees for a range of hardware and software related systems. Diagnose and resolve issues, troubleshoot, rectify faults, and handle problem escalation. Offer timely resolution to users’ queries and complaints, assist with hardware/software evaluation, and recommend upgrades to improve IT infrastructure.

Responsibilities

• Deliver day‑to‑day technical support for hardware and software systems.
• Troubleshoot and diagnose user‑reported problems through discussions.
• Provide effective and timely resolution of users’ problems, queries, or complaints.
• Assist in evaluating hardware and software, recommending upgrades or improvements.
• Work independently within established standards and procedures.
• Act as a formal team leader for junior co‑workers, setting day‑to‑day operational objectives.

Qualifications

• Professional or university degree providing a knowledge base for IT support.
• Approximately 1–2 years of practical professional experience in a related area.
• Proficiency in executing established IT support standards.
• Strong analytical skills to develop own knowledge, share best practices, and create solutions.
• Demonstrated continuous improvement of day‑to‑day activities and processes.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.