Desktop Engineer L2

TGBPL TP India - IBU; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

TGBPL TP India - IBU is looking for a professional in IT Infrastructure/Systems Architecture to develop its core technical platforms. Key responsibilities include executing specialized projects, supervising less experienced professionals, and improving daily processes within the team.

The position involves significant operational decision-making and the ability to manage short-term activities effectively. A focus on excellence and team leadership is essential.

Responsibilities

• Executing specialized projects and activities, typically working according to set principles.
• Generating and initiating own workload, with minimal need for instructions or guidelines.
• Supervising work of less experienced professionals, providing expertise and taking responsibility for the end-product.
• Significantly improving day-to-day activities/processes.
• Managing and overseeing the implementation of short-term activities within the team.
• Making operational decisions within a defined scope.
• Delivering professional responsibilities focusing on excellence and managing a team of individual contributor co-workers.

Job description

Job Description

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data.

• Mapping the relationships between IT platform/infrastructure components (Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks)
• Identifying key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets
• Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives

Key responsibilities include:

• Executing specialized projects and activities, typically working according to set principles.
• Generating and initiating own workload, with minimal need for instructions or guidelines.
• Supervising work of less experienced professionals, providing expertise and taking responsibility for the end‑product.
• Significantly improving day‑to‑day activities/processes.
• Managing and overseeing the implementation of short‑term activities within the team.
• Making operational decisions within a defined scope.
• Delivering professional responsibilities focusing on excellence and managing a team of individual contributor co‑workers.

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Teleperformance is an Equal Opportunity Employer.

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