Desktop Support Engineer

Excis Compliance; Gurugram District; Hybrid; INR 450,000 - 600,000; Full time

Job summary

Excis Compliance is seeking an L2 Desktop Support Engineer to deliver onsite and remote end-user computing support, focusing on Windows desktops, printers, and mobile devices.

The role requires strong knowledge of Microsoft technologies such as Active Directory, Group Policy, and Office 365, plus experience with enterprise antivirus and endpoint security. You will work with IT teams to resolve complex issues, document procedures, and participate in after-hours support as needed.

Qualifications

• 3–5 years of hands-on desktop support experience.
• Strong knowledge of Windows OS and Office 365.
• Experience with Active Directory and Group Policy.
• Customer-focused with SLA-driven delivery.

Responsibilities

• Provide Level 2 desktop and peripheral incident resolution.
• Install, configure, and maintain Windows desktops, printers, and devices.
• Diagnose hardware/software/OS issues and implement fixes.
• Manage Active Directory users and Group Policy configurations.
• Support Office 365 applications and related services.
• Support iOS and Android devices; assist with device enrollment.
• Log and track incidents in the helpdesk system and meet SLA targets.
• Collaborate with IT teams on infrastructure projects.
• Document troubleshooting steps and resolutions.

Skills

Analytical skills

Troubleshooting

Customer service

Multi-tasking

Education

Microsoft 365 Certified: Modern Desktop Administrator Associate

CompTIA A+

ITIL Foundation Certification

Tools

Active Directory

Group Policy (GPO)

Office 365

Helpdesk ticketing systems

Endpoint security

Mobile device management

Job description

We are seeking a skilled L2 Desktop Support Engineer to provide onsite and remote technical support for end-user computing environments. The ideal candidate will have strong experience in Windows desktop support, Microsoft technologies, mobile device management, hardware troubleshooting, and enterprise IT support. This role requires excellent problem-solving skills, a customer-focused approach, and the ability to meet SLA-driven service delivery objectives.

Key Responsibilities

• Provide Level 2 technical support for desktop, laptop, and peripheral-related incidents and service requests.


• Install, configure, troubleshoot, and maintain Windows desktops, laptops, printers, and other end-user devices.


• Diagnose and resolve hardware, software, operating system, and application issues.


• Administer and support Microsoft Active Directory, including user account management and Group Policy (GPO) implementation.


• Support Microsoft Office 365 applications and related services.


• Manage Windows PCs and laptops using Active Directory and enterprise management tools.


• Provide support for iOS and Android mobile devices, including device enrollment and troubleshooting.


• Install, configure, and troubleshoot enterprise antivirus and endpoint security solutions.


• Perform hardware upgrades, replacements, and break-fix activities.


• Log, track, and resolve incidents using enterprise Helpdesk ticketing systems while meeting SLA requirements.


• Collaborate with internal IT teams to resolve complex technical issues and support infrastructure projects.


• Document troubleshooting steps, resolutions, and technical procedures.


• Provide excellent customer service and technical assistance to end users.


• Participate in after-hours, weekend, and emergency support activities when required.

Required Technical Skills

• Windows 7, Windows 10, and Windows 11 administration and troubleshooting


• Microsoft Active Directory


• Group Policy Objects (GPO)


• Microsoft Office 365


• Desktop, laptop, and PC hardware installation and troubleshooting


• Enterprise antivirus and endpoint protection solutions


• iOS and Android device support


• Windows PC/Laptop management through Active Directory


• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Experience

• 3–5 years of experience in Desktop Support, IT Support, or End-User Computing.


• Hands-on experience with hardware troubleshooting, Active Directory, Office 365, and mobile device management.


• Experience working within SLA-driven support environments.

Preferred Skills

• Strong analytical, troubleshooting, and problem-solving abilities.


• Ability to prioritize multiple tasks and manage workload effectively.


• Excellent verbal and written communication skills.


• Strong customer service and stakeholder management skills.


• Adaptable and flexible in a fast-paced enterprise environment.


• Willingness to work after hours, weekends, or during emergency support situations when required.


• Ability to work independently as well as collaboratively within a team.

Preferred Certifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate


• CompTIA A+


• ITIL Foundation Certification