Design – Engineer (Thin Films and Optics)

HHV Advanced Technologies Pvt. Ltd; Bengaluru; On-site; INR 540,000 - 900,000; Full time

Job summary

HHV Advanced Technologies Pvt. Ltd. is seeking a Service Engineer (Mechanical) to install, test and service SPM machines at Chennai and Mumbai. You will troubleshoot issues, coordinate with sales, production and marketing, and ensure timely, cost‑effective resolutions for customers.

Applicants should have a Diploma or BE/B.Tech in Mechanical, 4–5 years of hands-on experience with SPM machine assembly, and strong communication skills to explain operation and safety guidance and suggest upgrades.

Qualifications

• Diploma or BE/B.Tech in Mechanical engineering is required.
• 4–5 years of experience in SPM machine assembly is preferred.
• Strong interpersonal and communication skills for customer interaction.

Responsibilities

• Install and test equipment to ensure smooth operation
• Troubleshoot issues with customers and sales team
• Coordinate with production and marketing to resolve issues promptly
• Maintain service databases to monitor and track issues
• Provide routine servicing for installed machines
• Handle customer calls about billing, products, service questions
• Lead or support customer projects
• Follow health, safety, and company regulations
• Explain operation and safety to customers and suggest upgrades
• Order and restock materials when needed

Skills

Customer support

Troubleshooting

Project coordination

Communication

Education

Diploma / BE or B.Tech - Mechanical

Job description

Department: Customer SupportLocation: Chennai & MumbaiNumber of Positions: 2Education Qualification: Diploma / BE or B.Tech - Mechanical Years of Experience: 4-5 Years in SPM Machine assembly.

Job Description:

• Install and test equipment to ensure it runs smoothly
• Troubleshoot customer issues and provide solutions in tandem with the sales team
• Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner
• Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively
• Provide routine servicing for installed machines
• Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
• Leading or assisting with the support of projects
• Following government health and safety regulations and the regulations of their employerDelivering services to customers effectively and on tim
• Walking customers through how equipment works including how to use it safely
• Explaining new features and suggesting upgrades to customers
• Ordering and restocking materials when it is required