Deputy Manager – Ocean Export Operations

Savino Del Bene; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Savino Del Bene is seeking a seasoned Ocean Freight Operations leader to oversee regional export activities across all branches. The role focuses on timely shipment execution, documentation accuracy, and effective file closure, with close collaboration with Sales and KAM teams to retain customers and drive growth.

The ideal candidate will have 6–10 years of Ocean Export experience, strong knowledge of shipping lines, Incoterms, BL procedures, and export compliance, plus prior team supervisory

Qualifications

• Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
• 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
• Strong knowledge of ocean export documentation and shipping processes.
• Good understanding of shipping lines, Incoterms, BL procedures, and export compliance.
• Prior experience in team handling and operational supervision is preferred.

Responsibilities

• Manage Ocean Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Provide regular operational MIS and performance updates to Senior Management.

Skills

Operations management

Problem solving

Team leadership

Coordination

MS Office

Freight forwarding systems

Communication

Education

Graduate degree

Logistics/Supply Chain/International Trade qualification (advantage)

Tools

MS Office

Freight forwarding systems

Job description

Job Purpose

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities:

• Manage Ocean Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Provide regular operational MIS and performance updates to Senior Management.

Cualifications & Experience:

• Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
• 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
• Strong knowledge of ocean export documentation and shipping processes.
• Good understanding of shipping lines, Incoterms, BL procedures, and export compliance.
• Prior experience in team handling and operational supervision is preferred.

Core Competencies:

• Strong operational and problem-solving skills.
• Customer-focused approach.
• Team leadership and people-management skills.
• Excellent coordination and communication skills.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong attention to detail and process orientation.
• Good working knowledge of MS Office and freight forwarding systems.