Regional Manager – Ocean Freight Operations

Savino Del Bene; Delhi; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Savino Del Bene in New Delhi, India, is seeking an experienced senior Ocean Freight Operations Leader to manage import/export operations across multiple branches, drive efficiencies, and optimize costs. The role emphasizes leadership, customer management, and strong knowledge of FCL/LCL and international freight processes.

The candidate will oversee performance metrics, coordinate with sales and KAM teams, and mentor regional operations staff to ensure high service standards and profitable

Qualifications

• 10–15 years of experience in Ocean Freight/Freight Forwarding.
• Prior experience managing regional/multi-branch operations preferred.
• Strong knowledge of FCL/LCL, Import & Export operations.
• Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Responsibilities

• Lead Ocean Import & Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
• Provide regular operational MIS and performance updates to Senior Management.

Skills

Leadership

Commercial acumen

Analytical thinking

Customer management

Problem-solving

Education

Graduate/Postgraduate in Logistics, Supply Chain, or Business Management

Job description

About This Job

Location: New Delhi, Delhi, India
Work Mode: On-site
Industry: Transportation, Logistics, Supply Chain and Storage

Job Description

Job Purpose
To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities

Manage Ocean Import & Export operations across all branches in the assigned region. Ensure timely and accurate shipment execution, documentation, billing, and file closure. Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance. Drive process standardization, SOP compliance, and continuous improvement. Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents. Handle critical customer escalations and ensure timely resolution of service issues. Work closely with Sales and KAM teams to support customer retention and business growth. Identify and control revenue leakages, operational losses, claims, and unnecessary costs. Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization. Provide regular operational MIS and performance updates to Senior Management.

Candidate Profile

Graduate/Postgraduate in Logistics, Supply Chain, or Business Management. 10–15 years of experience in Ocean Freight/Freight Forwarding. Prior experience managing regional/multi-branch operations preferred. Strong knowledge of FCL/LCL, Import & Export operations. Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Key KPIs

Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control