Deputy Manager-Branch Operation

HDFC Life; Raipur, Jodhpur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HDFC Life is seeking a Branch Operations Deputy Manager/Manager in Raipur to oversee operations, ensure quality and TAT for new business, and drive persistency and revenue targets. The role requires coordinating with underwriting, sales, and complaints teams to maintain regulatory compliance and efficient policy servicing.

The candidate should have a graduate/postgraduate qualification with 5 years of experience in operations, customer service, or backend operations, preferably in insurance or

Qualifications

• 5 years’ experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Responsibilities

• Ensuring Quality & TAT of New Business activities.
• Monitor and maintain the quality and TAT.
• Necessary follow ups with Hub, Underwriting for policy issuance.
• Ensuring the Sigma Quality and TAT.
• Regulatory compliances for all Policy Servicing.
• Regulatory compliances and smooth processing of ‘Claims’.
• Close coordination with Sales and Grievance department.
• Proper cascade & Implementation of all Policy Servicing.
• Achieve business targets on Persistency.
• Ensuring the mechanism for revival calling.
• Analysis and regular inputs to team on the persistency.
• Ensuring system up-date by team.
• Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
• Efforts towards drive persistency and enhance productivity.
• Work closely with other functions and channel partners.
• Achieve cluster’s New Business lead generation targets.
• Ensuring sound practices and adherence to lead generation process.
• Take initiatives related to revenue generation.
• Achieve business retention targets.
• Work closely with Sales & channel partners.
• Take initiatives to create awareness and help reduce all these negative cases.
• Build knowledge and skill levels of team members

Skills

Team leading

Communication skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description: Branch Operations Deputy Manager/Manager

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.

Duties & Responsibilities:

• Ensuring Quality & TAT of New Business activities
• Monitor and maintain the quality and TAT
• Necessary follow ups with Hub, Underwriting for policy issuance
• Ensuring the Sigma Quality and TAT
• Regulatory compliances for all Policy Servicing
• Regulatory compliances and smooth processing of ‘Claims’
• Close coordination with Sales and Grievance department
• Proper cascade & Implementation of all Policy Servicing
• Achieve business targets on Persistency
• Ensuring the mechanism for revival calling
• Analysis and regular inputs to team on the persistency
• Ensuring system up-date by team
• Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
• Efforts towards drive persistency and enhance productivity
• Work closely with other functions and channel partners
• Achieve cluster’s New Business lead generation targets
• Ensuring sound practices and adherence to lead generation process
• Take initiatives related to revenue generation
• Achieve business retention targets
• Work closely with Sales & channel partners
• Take initiatives to create awareness and help reduce all these negative cases.
• Build knowledge and skill levels of team members

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• Work Experience: 5 years’ experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Required Skills:

• Team leading experience
• Good Communication skills
• MS Office (Excel, PowerPoint & etc)