Deputy Manager – Assisted Sales

Tata CLiQ Fashion; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Tata CLiQ Fashion in Mumbai seeks an experienced sales professional to provide exceptional service in a luxury online retail environment. You will guide customers through their purchasing journey, leveraging your knowledge of high-end products like watches and fine jewelry. The ideal candidate will possess excellent communication skills, a polished demeanor, and previous experience in sales or customer service. This role demands adaptability, attention to detail, and a commitment to exceeding customer expectations.

Qualifications

• Polished and professional demeanor suitable for a luxury retail environment.
• Experience in sales, particularly in watches and fine jewelry categories.
• Strong written and verbal communication skills with customer rapport building.

Responsibilities

• Guide customers through the buying process and address objections.
• Maintain an in-depth understanding of luxury products for customer inquiries.
• Build rapport with customers and curate personalized experiences.

Skills

Sales experience

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Adaptability

Tools

CRM systems

Online sales tools

Job description

About Tata CLiQ Luxury

India’s leading luxury lifestyle platform curates the finest global and Indian luxury brands across fashion, beauty, fragrances, home, gourmet, and more. We offer an unforgettable shopping experience through thoughtfully developed brand stores, luxury delivery, unboxing experiences, and personalized privilege programmes designed to bring online luxury shopping to the customer’s doorstep. Come, savor the best of life with Tata CLiQ Luxury – where browsing is a delight and quality is nurtured.

Website: https://luxury.tatacliq.com/

Key Responsibilities

• Use consultative selling techniques to guide customers through the buying process, address objections, and close sales.
• Present luxury products and guide clients through the purchasing process with professionalism and enthusiasm.
• Identify the most profitable brand and maintain and enhance their output through contribution and profitability.
• Manage network with Brand Representatives and Category Manager for successful rollout of business plans.
• Maintain an in-depth understanding of watches, especially high-end and fine jewellery, and services to answer customer inquiries and provide informed recommendations.
• Deepen knowledge of luxury brand history, collections, and technical specifications to confidently advise and educate clients.
• Assist customers with order placement, modifications, and cancellations while ensuring accuracy and timely processing by liaising with the category teams, finance team and customer service team.
• Engage with customers via online chat, email, and other digital communication channels to understand their needs and provide tailored solutions.
• Build rapport with customers, understand their preferences, and curate personalized experiences that exceed expectations.
• Uphold high standards of service, anticipating customer needs and exceeding expectations at every touchpoint.
• Track and report on sales metrics, customer interactions, and conversion rates to improve sales strategies and processes.
• Work closely with the sales and marketing teams to stay updated on promotions, new products, and company initiatives. Focus on team management and growth of team members.
• Maintain robust brand-level data management for analysis of existing and real-time data.
• Track effectiveness of SOPs through feedback data and assess performance against predetermined measures and benchmarks.
• Collaborate seamlessly with colleagues to deliver a customer experience from initial welcome to post-purchase care.

Skillset

• A polished and professional demeanour that reflects the luxury environment of Tata CLiQ Luxury.
• Previous experience in sales, customer service, or a related field, preferably in an online or digital environment especially in watches and fine jewellery categories.
• Excellent communication skills, both written and verbal, with a strong ability to build rapport and engage customers.
• Comfortable using online sales tools, CRM systems, and other relevant software; proven track record of exceeding sales goals while delivering exceptional customer service.
• Strong problem-solving skills with the ability to think critically and act quickly in a fast-paced environment.
• Attention to detail: high level of accuracy in processing orders and managing customer data.
• Adaptability: ability to adapt to changing priorities and customer needs with a positive attitude.