Closing Manager - Jogeshwari | Lodha

Lodha; Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lodha is seeking a seasoned luxury sales professional in Mumbai to craft and manage bespoke client experiences for high-net-worth individuals. You will drive the end-to-end sales process, from qualification through to close, while upholding exceptional service standards.

The ideal candidate has 9+ years in sales with 4+ years in luxury markets, outstanding presentation abilities, and a proven record of surpassing targets. Willingness to travel and work weekends for exclusive events is required.

Qualifications

• Bachelor's degree in a relevant field.
• 9+ years in sales with at least 4+ years in luxury sales or high-end market roles.
• Proven track record of achieving sales targets with high-profile clients.
• Excellent communication, negotiation, and interpersonal skills.
• High emotional intelligence and ability to build trust with discerning clients.

Responsibilities

• Craft personalized experiences for high-net-worth clients while maintaining luxury service standards.
• Implement and execute strategies to meet sales targets and close deals.
• Drive sales from lead qualification to deal closure, ensuring high service standards.
• Conduct product demonstrations, presentations, and negotiations to secure deals.
• Build and nurture long-term relationships with existing and prospective clients.
• Collaborate with marketing, operations, and other teams to ensure seamless client experiences and proper documentation.

Skills

Sales

Client relationships

Negotiation

Communication

Emotional intelligence

Presentation

Education

Bachelor's degree

Job description

Role & responsibilities

Sales & Client relationship building

• This role involves crafting personalized experiences for high-net-worth clients, and ensuring exceptional service standards.
• Implement and execute strategies to achieve sales targets and close deals.
• Drive the sales process from lead qualification to deal closure, ensuring high service standards.
• Conduct product demonstrations, presentations, and negotiations to secure deals.
• Build and nurture long-term relationships with existing and prospective clients.

Customer Experience Excellence

• Deliver bespoke sales experiences tailored to the specific needs and preferences of high-end clients.
• Handle client queries and concerns with professionalism, ensuring satisfaction and loyalty.
• Ensure that every interaction with clients meets the highest standards of luxury and personalization.
• Implement feedback mechanisms to continuously improve customer experience.

Industry awareness

• Keep abreast with luxury market trends, customer behaviors, and preferences.
• Maintain deep knowledge of the luxury products and services offered by the company.
• Present offerings in a way that resonates with the high-end market.

Collaboration

• Work with the marketing, operations, and other teams to ensure a seamless client experience.
• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts.

Preferred candidate profile

• Impeccable presentation and grooming, reflecting the luxury brands image.
• Results-driven, with a passion for exceeding expectations.
• High emotional intelligence and the ability to build trust with discerning clients.
• Flexibility to travel and work extended hours, including weekends, as needed for events or client meetings.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to deliver personalized, high-touch client experiences.

Practice: 9+ years with 4+ years of experience in luxury sales, retail, or a similar high-end market role

Proven track record of achieving sales targets and managing high-profile clients.

Educational Qualification: Bachelors degree