Luxury Boutique Sales Executive

Swiss Group; Thiruvananthapuram; On-site; INR 350,000 - 550,000; Full time

Job summary

Swiss Group is seeking a Luxury Boutique Sales Executive for its premium watch retail team in a mall setting. The role focuses on delivering an exceptional customer experience, presenting luxury watches, and achieving sales targets.

The ideal candidate has strong communication skills, a customer‑centric approach, and a professional appearance to represent the brand with confidence.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and sales orientation.
• Presentable, confident, and professional.
• Ability to work towards sales targets.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Understand customer requirements and recommend suitable luxury watches.
• Achieve individual and store sales targets through selling and engagement.
• Develop strong customer relationships and provide personalized service.
• Explain watch features, brands, warranty, and after-sales services.
• Maintain product presentation and boutique standards.
• Handle billing, stock, displays, and store operations.
• Stay updated on launches, offers, and brand collections.
• Support stock checking and inventory management.
• Handle queries and escalations professionally.
• Maintain premium grooming and appearance.

Skills

Customer focus

Communication skills

Sales orientation

Job description

Role & responsibilities

Job description:

We are looking for a well-presented and customer-focused Luxury Boutique Sales Executive to join our premium watch retail team. The ideal candidate will have a passion for luxury products, excellent communication skills, and the ability to deliver a high-quality customer experience.

• Welcome and assist customers in a professional and friendly manner.
• Understand customer requirements and recommend suitable luxury watches based on their preferences and budget.
• Achieve individual and store sales targets through effective selling and customer engagement.
• Develop strong customer relationships and provide personalized service.
• Explain watch features, specifications, brands, warranty, and after-sales services to customers.
• Maintain excellent product presentation, visual merchandising, and overall boutique standards.
• Handle billing, stock-related activities, product displays, and basic store operations accurately.
• Maintain proper product knowledge and stay updated on new launches, offers, and brand collections.
• Support stock checking, inventory management, and store housekeeping as required.
• Handle customer queries and complaints professionally and **escalate** issues when necessary.
• Maintain a premium grooming and professional appearance at all times.

Requirements

• Previous experience in watch retail, luxury retail, premium fashion, jewellery, lifestyle, or showroom sales will be an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service and sales orientation.
• Presentable, confident, and professional personality.
• Ability to work towards sales targets.
• Willingness to work in a mall environment and rotational shifts.
• Freshers with strong communication and a genuine interest in luxury retail may also be considered.