Client Service Executive

Ether Atelier Chocolate; Mumbai City; On-site; INR 420,000 - 660,000; Full time

Job summary

Ether Atelier Chocolate in Mumbai is seeking a polished Client Concierge Executive to deliver an elevated, white-glove experience for luxury clients. You will handle inquiries across calls, WhatsApp, email, and in-person interactions, while building lasting relationships.

The role focuses on guiding product recommendations, driving sales, and ensuring flawless order execution and delivery, with meticulous records and professional, proactive service at every touchpoint.

Qualifications

• Experience in client servicing, luxury retail, hospitality, or sales preferred.
• Ability to handle high-value clients with professionalism and confidence.
• Strong organizational and multitasking skills.

Responsibilities

• Handle client inquiries across calls, WhatsApp, email, and in-person interactions
• Build and maintain strong relationships with clients
• Assist clients with product recommendations and order placements
• Drive sales conversions and achieve monthly sales targets
• Coordinate with internal teams to ensure smooth order execution and delivery
• Maintain detailed client records and follow-ups
• Resolve client concerns professionally and efficiently
• Ensure a premium and personalized customer experience at all touchpoints

Skills

Excellent communication

Relationship building

Upselling

Organizational skills

Tools

MS Office/Google Workspace

WhatsApp Business

Job description

Client Concierge Executive

Location

Mumbai

About the Role

We are looking for a highly polished, detail-oriented, and client-focused Client Concierge Executive to join our team. The ideal candidate should possess excellent communication skills, strong sales capabilities, and the ability to create a seamless and elevated customer experience.

This role requires someone who is confident, proactive, organized, and capable of managing client relationships while driving sales and ensuring exceptional service standards.

Key Responsibilities

Handle client inquiries across calls, WhatsApp, email, and in-person interactions

Build and maintain strong relationships with clients

Assist clients with product recommendations and order placements

Drive sales conversions and achieve monthly sales targets

Coordinate with internal teams to ensure smooth order execution and delivery

Maintain detailed client records and follow-ups

Resolve client concerns professionally and efficiently

Ensure a premium and personalized customer experience at all touchpoints

Requirements

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Prior experience in client servicing, luxury retail, hospitality, or sales preferred

Ability to handle high-value clients with professionalism and confidence

Strong organizational and multitasking skills

Sales-oriented mindset with the ability to upsell and convert inquiries

Proficiency in Microsoft Office/Google Workspace and WhatsApp Business

Preferred Qualities

Well-groomed and presentable

Detail-oriented with a strong sense of aesthetics

Calm under pressure and solution-oriented

Passion for luxury, gifting, hospitality, or premium experiences