Head of Sales and Business Development

Ozone Group; Gurugram District; Sur place; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

CLÉI, a contemporary luxury handbag brand, seeks a commercially driven Head of Sales & Business Development to scale revenue and strengthen online conversion. Based in Gurgaon with travel across India and internationally, you will own the sales strategy, build a sales function, and develop premium distribution and retail partnerships.

You will lead a team, manage personal shopping and CRM initiatives, and collaborate with founder, design, production and marketing to drive growth.

Qualifications

• Experience in premium or luxury fashion, accessories, or premium retail brands.
• Proven success growing revenue via direct sales and retail partnerships.
• Strong understanding of e-commerce conversion and premium clienteling.
• Willingness to travel regularly.

Responsabilités

• Drive revenue through monthly, quarterly and annual sales plans with clear targets by channel, city and product.
• Grow online conversion by collaborating with marketing and e-commerce teams.
• Develop premium distribution across India and the Middle East.
• Manage retail partnerships: negotiate terms, launch assortments and train partner teams.
• Lead city showcases with a calendar and appointment pipelines.
• Build customer relationships via personal shopping and CRM.
• Build and lead the sales team with ownership and performance standards.
• Protect profitability by tracking margins, costs, and payment cycles.
• Inform founder and cross-functional teams with customer insights and sales data.

Connaissances

Sales leadership

Strategic sales

Negotiation

E-commerce

Customer service

Team management

Communication

Analytical skills

Travel ready

Outils

CRM

Description du poste

Job Title: Head of Sales & Business Development — CLÉI

Location: Gurgaon, with travel across India and internationally

Company: Ozone NexImpact Assets LLP

Reporting to: Founder

CLÉI | Gurugram

CLÉI is a contemporary luxury handbag brand bringing together sculptural design, craftsmanship, functionality and next-generation materials. We are building our presence across India and selected international markets.

We are seeking a commercially driven Head of Sales & Business Development to grow revenue, strengthen online conversion and establish CLÉI across premium retail and digital destinations.

Brief about the role

You will own the sales strategy and its execution across direct online sales, personal shopping, city showcases and retail partnerships. This is a hands-on leadership role requiring strong commercial judgement, customer understanding and the ability to build a sales function for a growing brand.

• Drive revenue: Build and deliver monthly, quarterly and annual sales plans, with clear targets by channel, city and product.
• Grow online conversion: Work with marketing and e-commerce teams to convert website traffic, social media interest and customer enquiries into purchases.
• Develop premium distribution: Identify, approach and secure suitable luxury online platforms, concept stores and department stores in India and the Middle East.
• Manage retail partnerships: Negotiate commercial terms, launch assortments, train partner teams and drive consumer sales, replenishment and timely collections.
• Lead city showcases: Develop a monthly showcase calendar, secure local partners, build appointment pipelines and manage sales before, during and after each event.
• Build customer relationships: Establish personal shopping, structured follow-up, referrals and repeat-purchase programmes supported by a well-maintained CRM.
• Build the sales team: Recruit, train and manage sales and client-relations staff, with clear ownership and performance standards.
• Protect profitability: Track channel margins, acquisition costs, event economics, inventory commitments and payment cycles.
• Inform business decisions: Share customer feedback and sales insights with the founder, design, production and marketing teams.

You're Our Ideal Candidate If You Have

• Preferably 5-8 years of relevant experience in premium or luxury fashion, accessories, retail or consumer brands.
• Demonstrated success growing revenue through both direct sales and retail partnerships.
• Strong understanding of e-commerce conversion, clienteling and premium customer service.
• Relevant relationships with buyers, curated retailers and luxury platforms; Middle East experience is an advantage.
• Experience negotiating wholesale, consignment and marketplace arrangements.
• Comfortable building processes and personally closing sales and partnerships.
• Strong communication, negotiation and analytical skills.
• Willingness to travel regularly.

Success in this Role

Performance will be measured through revenue growth, contribution margins, online and enquiry conversion, productive retail accounts, showcase profitability, repeat purchases and timely collections.

We are looking for someone who can open the right doors, build lasting customer relationships and turn interest in CLÉI into sustained sales.