Area Receivable Manager

Chola; Erode; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Chola in Tamil Nadu is seeking an experienced Collections Leader to spearhead the team of Collections Associates and BRMs at the Branch/Area office, overseeing chronic and complex cases to maintain a high-quality collections portfolio.

You will allocate responsibilities, monitor daily performance, and push for timely payments through thorough documentation and proactive follow-ups, while collaborating with Sales on ED and NS cases to optimize outcomes.

Responsibilities

• Handle chronic / complex cases and repossession at the Branch/Area office and ensure maintenance of a quality collections portfolio
• Lead and manage the team of Collections Associates/BRMs
• Liaise with the Legal team and ensure adherence to Standard Operating Procedures
• Allocate and divide responsibilities to Collections Associates/BRMs, based on factors such as bucket categories, localities, etc.
• Track the number of calls/visits made by the team and monitor their performance on a daily basis
• Encourage team to document customer replies and follow up with the customers actively to ensure that the payment is made
• Guide the team to work with the Sales team in handling ED and NS cases
• Monitor and track the Daily Collections Report (DCR) or Hands off sheet of teams member on a regular basis
• Support and guide the team on handling large ticket and difficult customers cases involving crisis, threat, etc.
• Ensure that the team members receive adequate training on collection techniques, Ensure that the teams adhere to the SOP / compliance / statutory norms when contacting customers
• Ensure preparation of Collections MIS for tracking and analyzing Branch performance

Job description

• 1. Handle chronic / complex cases and repossession at the Branch/Area office and ensure maintenance of a quality collections portfolio
• 2. Lead and manage the team of Collections Associates/BRMs
• 3. Liaise with the Legal team and ensure adherence to Standard Operating Procedures

Lead and manage the team of Collections Associates/BRMs

• 1. Allocate and divide responsibilities to Collections Associates/BRMs, based on factors such as bucket categories, localities, etc.
• 2. Track the number of calls/visits made by the team and monitor their performance on a daily basis
• 3. Encourage team to document customer replies and follow up with the customers actively to ensure that the payment is made
• 4. Guide the team to work with the Sales team in handling ED and NS cases
• 5. Monitor and track the Daily Collections Report (DCR) or Hands off sheet of teams member on a regular basis
• 6. Support and guide the team on handling large ticket and difficult customers cases involving crisis, threat, etc.
• 7. Ensure that the team members receive adequate training on collection techniques, Ensure that the teams adhere to the SOP / compliance / statutory norms when contacting customers
• 8. Ensure preparation of Collections MIS for tracking and analyzing Branch performance