Deputy Area Manager - Debt Management Services - SME

Bajaj Finance; Karnataka; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in Karnataka seeks a debt management professional to drive collections, monitor performance, ensure legal compliance, and lead a team of collection officers. You will coordinate with field agents, allocate cases, and report DRRs while optimizing recovery rates.

The role requires travel with regional officers, strong Excel skills, and effective escalation handling to protect the organization from losses.

Qualifications

• Proficient in Excel and data tracking.

Responsibilities

• Achieve collections target by visiting customers/agencies.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Review milestones and track progress.
• Ensure legal guidelines are complied with during repossession of products.
• Travel with regional officers (ROs).
• Allocate cases timely to team members.
• Daily tracking of team performance and maintaining records of customer interactions.
• Handle escalations promptly to resolve issues.
• Manage Daily Risk Reports (DRR).
• Develop strategies to improve collection rates.
• Counsel and groom direct reports to enhance their skills.
• Manage a team of collection officers to achieve targets.
• Rectify problems during the collection process.
• Monitor and improve average collection performance.
• Legal recovery for Urban NPL Wheels (Vehicle Finance) repossessions and legal management.
• Litigation case management.
• Compliance risk mitigation and reporting documentation.

Skills

Excel proficiency

Job description

Job Summary

To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitoring Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.