Deputy Area Manager - Debt Management Services - SME

Bajaj Finance; Saharanpur; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited is seeking a debt management professional to drive monthly collection targets while controlling costs. The role involves field visits to customers and agencies, guiding the team, and ensuring compliance with legal norms during recoveries.

The candidate will lead a team of collection officers, monitor daily performance, maintain records, and escalate issues promptly. Travel with RO's is required and expertise in Excel is essential.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are followed while repossessing products.
• Travel with the RO's.
• Allocate cases of the team members in a timely manner.
• Maintain proficiency in Excel.
• Daily tracking of team performance.
• Maintain records of customer interactions and transactions.
• Handle escalations promptly to resolve issues.
• Daily DRR management.
• Develop and implement strategies to improve collection rates.
• Counsel and groom direct reports to enhance skills.
• Manage a team of collection officers to achieve targets.
• Rectify problems during the collection process.
• Manage average collection reports to monitor performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.

Skills

Team leadership

Collections

Excel proficiency

Job description

Job Summary

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.