Deputy Area Manager - Debt Management Services - SME

Bajaj Finance; Salem; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited in Salem, Tamil Nadu, seeks a proactive Debt Management Collections Lead to drive targets, supervise a team of collection officers, and ensure compliant recovery operations. The role involves field visits, performance monitoring, and daily risk reporting to optimize recovery rates.

The ideal candidate will have Excel proficiency, strong leadership, and the ability to guide the team through complex cases while maintaining meticulous records and reporting.

Qualifikationen

• Experience in debt collection and litigation support is a plus.
• Strong communication and problem-solving abilities.

Aufgaben

• Achieve collections targets by visiting customers/agencies.
• Monitor performance and provide regular updates and guidance.
• Track milestones and review performance.
• Ensure compliance with legal guidelines during repossession of products.
• Travel with the RO's to collection sites.
• Daily tracking of team performance and maintaining accurate records.

Kenntnisse

Negotiation

Team leadership

Tools

Excel

Jobbeschreibung

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Required Qualifications and Experience