Deputy Area Manager - Debt Management Services - SME

Bajaj Finance; Gwalior District; On-site; INR 446,000 - 725,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Services professional to achieve monthly collection targets at the branch while ensuring adherence to cost limits. The role involves leading a team of collection officers, visiting customers and agencies, and ensuring legal compliance in repossession processes.

The ideal candidate will be proficient in Excel, track performance daily, and implement strategies to improve collection rates.

Qualifications

• Experience in achieving collections targets through field visits and agency networks.
• Ability to monitor performance against parameters and provide regular updates.
• Proficiency in Excel for daily tracking and reporting.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travel with the RO's.
• Timely allocation of cases to team members.
• Daily tracking of team performance.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counselling and grooming of direct reportees to enhance skills.
• Manage a team of collection officers to achieve targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.

Skills

Excel proficiency

Job description

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO's.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.