Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance; Siruguppa; Vor Ort; INR 400.000 - 640.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited is recruiting for a Debt Management Specialist in Karnataka to lead collections operations. The role focuses on coordinating recovery efforts for overdue loans, supervising a team of collection officers, and ensuring adherence to legal and compliance guidelines.

Responsibilities include targeting collections goals, monitoring performance, managing risk reports, and developing strategies to improve recovery rates.

Qualifikationen

• Proficient in Excel for data tracking and reporting.
• Strong numerical and analytical skills.

Aufgaben

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Traveling with the RO's.
• Timely allocation of cases for team members.
• Daily tracking of team performance.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Counselling and grooming of direct reports to enhance skills.
• Manage team of collection officers to achieve targets.
• Rectify problems in the collection process.
• Manage average collection reports to monitor and improve performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.

Kenntnisse

Excel proficiency

Jobbeschreibung

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.