Deputy Area Manager - Debt Management Services - SME

Bajaj Finance; India; Vor Ort; INR 500.000 - 700.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited is seeking a Debt Management/Collections lead to drive regional targets and supervise a team of collectors. You will monitor agencies and in-house collectors to identify fraudulent practices and minimize losses, while ensuring compliance with legal guidelines during repossessions.

With a focus on performance tracking, reporting, and risk management, you will guide daily operations and develop strategies to improve collection rates across branches.

Qualifikationen

• Proficiency in Excel required.

Aufgaben

• Achieve collections target by visiting customers/agencies.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• Timely allocation of cases to team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve targets.

Tools

Excel

Jobbeschreibung

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in Excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.

Required Qualifications and Experience

• Should be proficient in Excel.