Deputy Area Manager - Debt Management Services - SME

Bajaj Finserv Limited; Bhopal; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited is seeking a results-driven collections team lead in Madhya Pradesh. The role focuses on achieving monthly debt recovery targets, guiding a team of collection officers, and ensuring compliant repossession processes. Travel to field locations is required.

You will manage daily performance reviews, maintain accurate interaction logs, and develop strategies to improve collection rates while ensuring risk and legal compliance across urban NPL portfolios.

Qualifikationen

• Ability to lead a team of collection officers to achieve targets.
• Proven track record in collections and recovery operations.
• Strong Excel skills for performance tracking and reporting.
• Willingness to travel to customers and agencies as required.
• Experience in compliance and risk mitigation within debt collection.

Aufgaben

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Review milestones and track progress.
• Ensure compliance with legal guidelines during repossession of products.
• Travel with regional officers and supervise case allocation.

Kenntnisse

Team leadership

Collections

Excel proficiency

Field visits

Reporting & documentation

Legal/compliance

Jobbeschreibung

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL
• Wheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.