Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance; Ramanathapuram; Vor Ort; INR 279.000 - 469.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited seeks a Debt Management Specialist to lead recovery efforts for overdue loans and credit accounts in our network. The role involves field visits to customers and agencies, monitoring performance, and ensuring adherence to legal guidelines during repossession.

You will supervise collection officers, track daily performance, and implement strategies to improve recovery rates. Strong Excel skills and proactive problem-solving are essential.

Aufgaben

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counselling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.

Kenntnisse

Excel proficiency

Jobbeschreibung

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation.