Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finserv Limited; Ujjain; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in India invites applications for a Debt Management Specialist to lead collections efforts for overdue loans and credit accounts. You will manage a team of collection officers, coordinate field visits, and ensure compliance with legal guidelines while recovering assets.

The role requires strong Excel skills, daily performance tracking, and effective handling of escalations. You will implement strategies to improve collection rates and prepare risk reports for senior

Qualifications

• Experience in collecting overdue loan payments.
• Ability to manage a team of collection officers.
• Strong documentation and reporting skills.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counseling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL
• Wheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Skills

Excel

Debt collection

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL
• Wheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.