Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Darbhanga; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee the recovery of overdue payments on loans or credit accounts. The role involves coordinating field visits, monitoring performance, and ensuring compliance with legal guidelines while repossessing products.

You will maintain records, generate regular reports, manage daily risk reporting, and develop strategies to improve collection rates while coordinating with internal and external clients to meet targets within agreed

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management


• Develop and implement strategies to improve collection rates.


• Case to Case tracking


• Resolution at per AOP with in agreed timelines


• Portfolio Management


• Debt Collection Strategy


• Target Achievement


• Regulatory Compliance


• Reporting and Analysis


• Risk Management


• Team Leadership


• Vendor Management


• Co-ordinating with internal and external clients