Delivery Manager - Industrial & Manufacturing

Nestdigital; Thiruvananthapuram; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Nestdigital is seeking a seasoned Technical Writer to own end-to-end documentation for our medical/digital health products. You will create user manuals, service manuals, privacy and security docs, FAQs, and release notes, collaborating with engineering, regulatory, and product teams to ensure accuracy and consistency.

You will work on documentation for patient monitoring devices and software applications, driving high-quality outputs with minimal supervision and ensuring regulatory compliance

Qualifications

• BE/BTech degree or equivalent engineering qualification.
• 6+ years of experience in technical writing, technical publications, or content development.
• Proven experience creating and maintaining: user manuals with multilingual support; service manuals; privacy and security documentation; product and operational FAQs; release notes; technical documentation for software and digital applications.

Responsibilities

• Own and drive end-to-end development, maintenance, and delivery of technical documentation as an individual contributor.
• Determine user needs and create clear, accurate, user-focused documentation.
• Develop and maintain user manuals, service manuals, privacy/security documentation, release notes, FAQs, and other product docs.

Skills

Technical writing

Attention to detail

Communication

Multilingual documentation

Education

BE/BTech degree or equivalent engineering qualification

Tools

Adobe FrameMaker

oXygen XML Author

Astoria

Microsoft Office

CMS

Job description

• Own and drive the end-to-end development, maintenance, and delivery of technical documentation as an individual contributor.
• Determine the needs of users and create clear, accurate, and user-focused documentation.
• Develop and maintain user manuals, service manuals, privacy and security documentation, release notes, FAQs, and other product documentation.
• Create documentation for patient monitoring devices, software applications, and digital health solutions.
• Collaborate with engineering, V&V, product management, regulatory, and quality teams to gather technical information and ensure content accuracy.
• Take ownership of documentation quality, completeness, consistency, and timely delivery across assigned products and releases.
• Work with technical teams to improve product usability and ensure instructions are easy to understand and follow.
• Ensure documentation complies with applicable regulatory, quality, and organizational standards.
• Standardize content across platforms, products, and media using structured authoring methodologies.
• Support digital documentation initiatives, including web-based, mobile, and AI-assisted documentation solutions.
• Manage documentation reviews, stakeholder feedback, schedules, and priorities with minimal supervision.
• Coordinate with localization vendors, translators, and publishing teams for formatting, printing, translation, and release activities.
• Continuously improve documentation processes by incorporating user feedback and reducing content rework.
• Identify documentation risks, gaps, and improvement opportunities and proactively drive resolutions.

Mandatory Skills

• BE/BTech degree or equivalent engineering qualification.
• 6+ years of experience in technical writing, technical publications, or content development.
• Proven experience creating and maintaining:
  • User manuals with multilingual support
  • Service manuals
  • Privacy and security documentation
  • Product and operational FAQs
  • Release notes
  • Technical documentation for software and digital applications
• Strong technical writing, editing, and communication skills, with the ability to quickly understand complex technical concepts and domain workflows and translate them into clear, user-focused documentation.
• Demonstrated ownership of documentation deliverables from planning through publication, with the ability to independently manage multiple projects and drive timely, high-quality outcomes with minimal supervision.
• Strong working knowledge of Microsoft Office, Adobe FrameMaker, Astoria, and oXygen XML Author.
• Experience with Structured Authoring and Content Management Systems (CMS).
• Familiarity with API documentation concepts and standards.
• Experience with localization processes, translation workflows, and multilingual documentation.
• Strong attention to detail and commitment to delivering high-quality, accurate documentation.
• Ability to collaborate effectively with cross-functional and global teams.

Desired Skills

• Experience in the medical device, healthcare IT, or digital health domain.
• Experience creating documentation for patient monitoring devices and clinical software applications.
• Exposure to digital, web, online help, and mobile documentation platforms.
• Familiarity with Adobe InDesign and Adobe Illustrator.
• Experience coordinating with external vendors for publishing, localization, and translation activities.
• Experience working with globally distributed teams and stakeholders.
• Exposure to AI-powered authoring, content-generation, and documentation productivity tools.
• Experience supporting digital transformation and documentation modernization initiatives.
• Knowledge of documentation regulatory requirements, usability principles, and content governance best practices.

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