Job Description: Head of Delivery (Non-IT Staffing & Workforce Solutions)
Position Title: Head of Delivery / National Delivery Head Non-IT Staffing
Department: Recruitment Operations & Delivery
Location: [Jaipur]
Employment Type: Full-time
Experience Required: 8-15 Years in volume hiring, temporary/flexi-staffing, or permanent recruitment operations.
Job Brief
We are seeking a strategic, high-velocity Head of Delivery to spearhead our Non-IT Workforce Solutions division. In this role, "Delivery" shifts from physical logistics to the large-scale deployment of human capital. You will own the entire fulfillment engine—ensuring blue-collar, grey-collar, and junior-to-mid-level white-collar roles are filled rapidly and accurately for our enterprise clients.
The ideal candidate will manage a high-performing recruitment ecosystem servicing core sectors like Automobile/OEM, Manufacturing, FMCG, and Building Materials. You will lead a national or regional team of delivery managers, compliance experts, and recruiters to hit aggressive Fulfillment Rates, Turnaround Times (TAT), and Gross Margin targets.
Key Responsibilities
1. High-Volume Fulfillment & Sourcing Strategy
- Mass Deployment Execution: Design and implement agile, multi-channel sourcing strategies to fulfill hundreds of open positions simultaneously across factories, warehouses, and corporate offices.
- TAT & SLA Management: Drive accountability across the delivery engine to significantly compress Time-to-Hire, meeting strict Client Level Agreements (SLAs).
- Sourcing Innovation: Leverage digital job boards, field-sourcing engines, local community tie‑ups, and deployment tech tools to continuously build a robust pipeline of pre-screened talent.
2. Multi-Industry Vertical Alignment
- Automobile & Manufacturing: Oversee the specialized recruitment of assembly line workers, CNC operators, technicians, plant supervisors, and engineers under JIT (Just-in-Time) production pressures.
- FMCG & Consumer Goods: Manage highly cyclical talent demands for warehouse staff, logistics handlers, packers, and field sales executives (General Trade/Modern Trade).
- Building Materials & Industrial: Build robust supply pipelines for site supervisors, logistics coordinators, field supervisors, and skilled labor.
3. Client Management & P&L Ownership
- Key Account Delivery: Act as the strategic delivery partner for leadership teams within major client accounts, matching resource supply directly with their business roadmaps.
- Revenue & Margin Accountability: Optimize the cost-of-hire and resource utilization to maximize delivery margins, controlling advertising and on-ground sourcing budgets effectively.
- Billing & Commercial Tie‑ins: Ensure smooth coordination between delivery teams and backend billing to prevent revenue leakage from delayed onboardings.
4. Statutory Compliance & Labor Governance
- Regulatory Guardrails: Partner closely with compliance teams to guarantee that 100% of deployments strictly follow complex central and state labor laws, factory acts, and contract labor regulations.
- Risk Mitigation: Ensure clean audits across minimum wage compliance, worker insurance, and onboarding background verification (BGV) protocols.
Required Domain‑Specific Experience
The candidate must possess a proven track record within the staffing industry, specifically managing clients in:
- Automobile/Manufacturing: High-volume assembly line, tooling, and plant staffing.
- FMCG / Retail Distribution: High-velocity logistics, warehousing, and front line sales staffing.
- Building Materials: Stockist, dealer network alignment, and distributed field force staffing.
Qualifications & Competencies
- Education: Bachelor’s Degree in any stream; an MBA in HR or Operations is highly advantageous.
- Technical Skillset: Expert proficiency in modern Applicant Tracking Systems (ATS), digital recruitment platforms, AI-driven sourcing tools, and vendor management portals. Strong data capability in Excel/PowerBI to manage client dashboards.
- Core Traits: Outstanding client‑facing skills, high resilience under high pressure fulfillment targets, and a strong capability to manage distributed, multi-location recruitment teams.