Director / Senior Director / AVP – Recruitment Operations & Workforce Delivery

Hurix; Chennai District; Sur place; INR 4 000 000 - 7 000 000; Plein temps

Résumé du poste

Hurix in Chennai is seeking a senior leader to build and run recruitment operations, spanning content, technology, AI data services, and gig workforce. You will partner with business leaders to forecast staffing needs, design cost-efficient hiring strategies, and drive high-volume hiring programs.

The role emphasizes governance, analytics, and strong vendor management, with a focus on quality of hire and time-to-fill.

Qualifications

• 12-18+ years of experience in recruitment operations, talent acquisition or RPO/BPO hiring.
• Experience in high-volume and niche lateral hiring across IT, EdTech, and services.
• Experience building recruitment teams, pods and dashboards.

Responsabilités

• Build and lead domain-wise recruitment pods for multiple functions.
• Partner with leaders to understand staffing needs and fulfilment risks.
• Create cost-effective hiring strategies to improve ROI and reduce cost per hire.
• Manage large-scale hiring across roles in technology, content, and services.
• Develop sourcing channels and vendor ecosystems for bulk and freelance work.
• Drive recruitment governance with dashboards and metrics tracking.
• Mentor recruiters and ensure compliance in contracts and onboarding.

Connaissances

High-volume hiring

Recruitment operations

Vendor management

Stakeholder management

Sourcing strategy

Data-driven hiring

ATS & analytics

Outils

LinkedIn recruiting

ATS platforms

Vendor networks

Description du poste

Key Responsibilities

• Build and lead domain-wise recruitment pods for Content, Technology, AI Data Services, SMEs, freelancers, gig workforce, and bulk hiring.
• Partner with business and delivery leaders to understand client staffing needs, project timelines, skill requirements, and fulfilment risks.
• Create cost-effective hiring strategies that improve recruitment ROI, reduce cost per hire, and increase recruiter productivity.
• Manage large-scale hiring for roles across course development, instructional design, SMEs, technology, AI data services, BPO-style operations, and project-based delivery.
• Develop strong sourcing channels through direct hiring, vendors, freelance platforms, institutions, communities, referrals, and talent pools.
• Build and manage a reliable vendor and partner ecosystem for niche, bulk, freelance, and gig workforce requirements.
• Drive recruitment governance through dashboards, daily/weekly reviews, hiring funnels, ageing reports, cost analysis, and fulfilment tracking.
• Improve key hiring metrics such as time to fill, quality of shortlist, offer-to-join ratio, source ROI, vendor performance, and joining conversion.
• Mentor and develop recruiters into business-aligned talent delivery partners.
• Ensure compliance in contracts, onboarding, background checks, NDAs, vendor agreements, freelancer documentation, and client-specific requirements.

Qualifications & Experience

• 12-18+ years of experience in recruitment operations, talent acquisition, workforce delivery, staffing, RPO, BPO hiring, IT hiring, gig hiring, or freelance workforce management.
• Proven experience in handling high-volume hiring along with niche lateral hiring.
• Experience in BPO, KPO, IT services, EdTech, content services, AI data services, staffing, managed services, or outsourcing environments.
• Strong understanding of permanent, contractual, freelance, consultant, vendor, and gig workforce hiring models.
• Ability to build recruitment teams, pods, dashboards, sourcing channels, and hiring governance from the ground up.
• Strong commercial mindset with experience in cost-per-hire optimization, vendor ROI, recruiter productivity, and hiring efficiency.
• Excellent stakeholder management skills with the ability to work closely with CEOs, Business Heads, Delivery Leaders, HR, Finance, Legal, and Procurement.
• Strong data orientation and comfort with recruitment MIS, dashboards, hiring metrics, ATS, job portals, LinkedIn, and AI-enabled sourcing tools.

What Will You Be Like?

• Thinks beyond recruitment and understands workforce delivery as a business lever.
• Can balance speed, quality, cost, and compliance.
• Is comfortable with scale, urgency, ambiguity, and aggressive timelines.
• Can work strategically with leaders and hands‑on with recruiters.
• Brings structure, discipline, and data into high-volume hiring environments.
• Has strong vendor negotiation, sourcing, and fulfilment instincts.
• Can create hiring models that are practical, scalable, and commercially viable.
• Builds trust with business teams by delivering consistently.
• Leads with ownership, maturity, resilience, and execution focus.

Success Measures

• Hiring fulfilment against business demand
• Time to fill critical and volume roles
• Cost per hire and cost per productive resource
• Recruiter productivity
• Source-wise and vendor-wise ROI
• Offer-to-join and joining conversion
• Quality of shortlist and selection ratio
• Freelance and gig workforce availability
• Vendor performance and replacement support
• Business stakeholder satisfaction

Ideal Candidate Background

• This role is ideal for someone who has led recruitment operations or workforce delivery in one or more of the following environments:

• BPO / KPO / BPM | IT Services | EdTech | Content Services | AI Data Services | Staffing / RPO | Gig Workforce Platforms | Managed Services | Outsourcing Firms

The ideal person will bring the mindset of a recruitment leader, the discipline of an operations leader, and the commercial sharpness of a business partner.

Disclaimer: You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.