Sr. Manager | Staffing Operations & Client Delivery

Marktine; Jaipur; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Marktine is seeking a business-driven Head of Staffing Operations & Client Delivery to lead IT staffing delivery, client management and talent acquisition operations in Jaipur. This is a high-impact, business-facing leadership role where you manage Talent Acquisition teams and Account Managers to exceed selection targets, shorten turnaround time, and expand billing within existing client accounts.

You will partner with Sales to onboard new logos, optimize delivery processes, and elevate service

Qualifications

• 8–12 years of hands-on experience in Domestic IT Staffing & Recruitment Operations.
• At least 3–4 years in a team-lead or delivery management capacity.
• Operational understanding of margins, contractor rate cards, bill rates, and compliance across C2C, C2H, and permanent placement models.
• Commercial mindset with a track record of farming accounts to increase wallet share.
• Strong customer-facing skills and conflict-resolution abilities in enterprise settings.
• Leadership and execution with a hands-on, high-energy style.

Responsibilities

• Own the end-to-end delivery engine for IT staffing across FTE, C2C, and C2H engagement models.
• Drive the team’s core KPIs: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.
• Manage Account Management, Farming & Escalations for key client stakeholders.
• Identify growth opportunities within existing client accounts and onboard new divisions/projects.
• Lead, mentor, and track KPIs of Talent Acquisition Leads, Recruiters, and Account Managers.
• Establish SOPs, allocation rules, and balanced workload; run regular reviews with senior management.

Skills

Leadership

Delivery management

Team mentoring

Client management

Job description

Sr. Manager | Staffing Operations & Client Delivery

permanent

8-12 Years

Salary Not Disclosed

Full Time

Jaipur, Rajasthan

2 days ago

Job Description

• Delivery & Selection Matrix Management
• Own the end-to-end delivery engine for IT staffing across FTE, C2C (Contract-to-Contract), and C2H (Contract-to-Hire) engagement models.
• Drive the team’s core performance metrics: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.
• Optimize operational throughput, reduce sourcing TAT, eliminate candidate drop-offs, and ensure SLAs are consistently met across active mandates.
• Account Management, Farming & Escalations
• Serve as the senior operational point of contact for key client stakeholders, hiring managers, and MSP/VMS program teams.
• Proactively identify growth opportunities within existing client accounts by farming new divisions, projects, and recurring talent needs.
• Handle critical escalations, rate negotiations, candidate backouts, and SLA breaches with strategic conflict-resolution skills.
• Partner with the Business Development/Sales team to evaluate new requisition viability, build delivery proposals, and seamlessly activate newly acquired accounts.
• Team Leadership & Operations Orchestration
• Lead, mentor, and track the daily/weekly KPIs of Talent Acquisition Leads, Technical Recruiters, and Account Managers/Executives.
• Establish standard operating procedures (SOPs), clear allocation rules for incoming job requisitions, and balanced workload distribution.
• Implement structured daily standups, weekly pipeline reviews, and monthly operational reviews with senior management.
• Expand the company’s sub-vendor/partner ecosystem to quickly fulfill niche technical mandates when needed.
• Strategic Alignment & Reporting
• Provide actionable pipeline visibility, revenue forecasting, and delivery health dashboards to executive leadership.
• Champion process automation and recruitment tech stack adoption to improve sourcer productivity and pipeline visibility.

• Relevant Experience: 8–12 years of hands‑on experience in Domestic IT Staffing & Recruitment Operations, with at least 3–4 years in a team‑lead or delivery management capacity.
• Contract & Permanent Staffing Acumen: Thorough operational understanding of margins, contractor rate cards, bill rates, and compliance across C2C, C2H, and permanent placement models.
• Commercial Mindset: Proven track record of not just filling requisitions, but actively farming accounts to increase wallet share and headcount under billing.
• Customer Facing & Conflict Resolution: High emotional intelligence and professional maturity to navigate enterprise client escalations, procurement conversations, and vendor governance meetings.
• Leadership & Execution: High‑energy manager who leads from the front, inspects recruiter pipelines in depth, and enforces accountability.

Key Performance Indicators (KPIs)

• Monthly & Quarterly Net Selections / Joinings achieved vs. target.
• Revenue & Headcount growth across key assigned accounts (Account Farming).
• Client fulfillment SLA compliance (TAT, submittal quality, and shortlist ratios).
• Recruiter productivity benchmarks and overall delivery retention rates.

Job Highlights

Role Overview

We are looking for a business-driven Head of Staffing Operations & Client Delivery to lead our IT staffing delivery, client management, and talent acquisition operations.

This is not an internal corporate HR role; it is a high‑impact, business-facing leadership position. You will sit at the intersection of client relationship management, revenue delivery, and fulfillment operations. You will manage both the Talent Acquisition teams and Account Managers/Executives to exceed selection targets, minimize turnaround time (TAT), expand billing within existing client accounts (farming), and support the business development team in successfully onboarding new logos.