Debt Recovery Executive

Hello Aaye; Dwarka; On-site; INR 162,000 - 195,000; Full time

Job summary

Hello Aaye is a growing fintech company focused on helping consumers manage payments and savings through accessible financial products. Based in Dwarka, we are seeking a Debt Recovery Executive Telecaller to join our on-site team and support customers through repayment options with a professional, customer-first approach.

The role involves making outbound calls to remind payments, guiding customers on options, maintaining accurate logs, and meeting daily/weekly calling targets while adhering to

Qualifications

• 1–3 years of experience preferred; freshers welcome.
• Willingness to work on-site and follow structured schedules.

Responsibilities

• Make outbound calls reminding customers of payment obligations and outstanding dues
• Guide customers through available repayment options
• Maintain accurate records of calls, payment commitments, and follow-ups in internal systems
• Address customer queries related to collections and provide clear product/process information
• Escalate complex issues to the appropriate team
• Meet daily/weekly calling targets
• Adhere to compliance and company policies

Skills

Strong communication

Negotiation skills

Customer service

Basic computer skills

Job description

Salary: Up to ₹16,000/month (Exact would be decided on based of interview and experience)

About Us

Hello Aaye is a growing fintech company helping consumers save and earn money through a range of accessible, user-friendly financial products. We work in a dynamic environment built on customer satisfaction and clear communication.

About the Role

We're looking for a Debt Recovery Executive Telecaller to join our Dwarka Mor team. In this role, you'll make outbound calls to customers, remind them of payment obligations, explain outstanding dues, and guide them through repayment options — all while maintaining a professional, customer‑first approach.

Key Responsibilities

• Make outbound calls reminding customers of payment obligations and outstanding dues
• Guide customers through available repayment options
• Maintain accurate records of calls, payment commitments, and follow‑ups in internal systems
• Address customer queries related to collections and provide clear product/process information
• Escalate complex issues to the appropriate team
• Meet daily/weekly calling targets
• Adhere to compliance and company policies

What We're Looking For

• Strong communication and interpersonal skills; comfortable handling high call volumes
• Good customer service and negotiation skills — able to manage objections and encourage timely payments
• Basic computer and data entry skills for updating call logs and customer records
• Basic knowledge of financial/lending concepts, or willingness to learn about fintech products and collections processes
• 1–3 years of experience preferred — freshers are welcome to apply!
• Willingness to work on‑site and follow structured schedules

Why Join Us?

• Immediate joining available
• Growth opportunities in a fast‑scaling fintech company
• Supportive, team‑oriented work culture